Data Center Technician

$45,000 - $55,000/Yr

Patmos Hosting - Kansas City, MO

Full-time - Entry Level

Onsite - Kansas City, MO

About the position

Patmos Hosting is seeking multiple Data Center Support Technicians to join their team in Kansas City, MO. This full-time position involves monitoring and maintaining data center infrastructure, troubleshooting server and network issues, and ensuring the safety and integrity of the data center operations. The role is crucial for executing tech operations and providing technical support to clients, contributing to the company's mission of delivering reliable and scalable technology solutions.

Responsibilities

• Monitor all business-critical systems and escalate issues accordingly.
• Operate and maintain data center infrastructure as per predefined protocols.
• Gather necessary data for issue replication, problem determination, and/or escalation administration.
• Perform installation, maintenance, and troubleshooting tasks for server hardware and network devices.
• Troubleshoot reported problems with hardware, software, OS, applications, and device compatibility.
• Act as the first point of contact for network issues, implementing effective solutions.
• Update and maintain accurate data center logs and documentation.
• Collaborate with team members to ensure the overall security and reliability of our data center environment.
• Answer phone calls, live chats, and emails from clients requesting technical assistance and support.

Requirements

• Experience in the hosting industry or cloud service providers preferred, but not required.
• Strong understanding of data centers, servers, networking, and virtualization technologies.
• Professional experience working with Hosted, Cloud, Software as a Service, Platform as a Service, Infrastructure as a Service, or cloud service providers.
• Troubleshoot operating system issues including the file system, disk management, and RAID technologies.
• Understanding of networking technologies such as firewalls, TCP, DNS, DHCP, and SSL.
• Understanding of basic system administration tools and procedures, for example, BASH, MySQL, IIS, Apache, Plesk, cPanel, and web control panels.
• Experience racking, stacking, and administrating Linux and Windows-based systems.
• Proven experience with systems diagnostics and troubleshooting.
• Excellent problem-solving and technical communication skills.

Nice-to-haves

• Certifications such as CompTIA Network+, Microsoft Certified: Azure Data Engineer Associate, or similar.
• Experience with cloud platforms like Amazon AWS, Google Cloud, or Microsoft Azure.
• Working knowledge of Linux/Unix systems usage.
• Ability to handle physically strenuous tasks, including lifting heavy equipment.
• Flexibility to work in shifts, as data center operations run round the clock.
• Expertise in one or more of the following: Java, JavaScript, Perl, Python, HTML, HTML5, XML, PHP.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching (4%)
• Paid time off
• Generous parental leave
• Baby bonuses
• Marital bonuses
• Other family-friendly benefits