Data Center Technician

$70,720 - $76,960/Yr

Leidos - Patuxent River, MD

Full-time

Patuxent River, MD

Professional, Scientific, and Technical Services

About the position

Leidos program is seeking a System Administrator to support efforts for Service Management, Integration, and Transport (SMIT), which encompasses virtualized data centers. SMIT is recognized as the largest IT services program for the Navy. The Leidos team will be responsible for delivering the core backbone of the Navy-Marine Corps Intranet, which includes essential services such as cybersecurity, network operations, service desk support, and data transport. The overarching goal is to assist the Navy in unifying its shore-based networks and data management systems, thereby enhancing capability and service while achieving significant cost savings by consolidating efforts under a single enterprise network. The System Administrator will be tasked with operating and maintaining the virtual data center infrastructure and operating systems. This role involves responding to alerts and events, managing incidents from initial triage through to resolution, and escalating issues as necessary. Responsibilities also include conducting server patching and upgrade activities to ensure operational effectiveness of services. The administrator will be required to provide root cause analysis documentation in accordance with government procedures and offer both physical and virtual data center support as needed. Daily shift activities must be documented using appropriate reporting and ticketing tools, ensuring that any outstanding issues are properly communicated during shift handovers. Additionally, the System Administrator will be responsible for notifying government representatives of incidents as they arise.

Responsibilities

• Manage and resolve issues associated with day-to-day system operation activities of IT hardware and operating systems.
• Ensure effective and efficient operation of data center systems, architecture, and application availability.
• Take escalations from the monitoring team and ensure systems are functioning properly and conform to operation security policies and procedures.
• Analyze system alerts from various sources within the enterprise and determine possible causes of such alerts.
• Track and document incidents from initial detection through final resolution.
• Follow standards, procedures, and processes for Enterprise Operations.
• Work with Data Center Operations to plan and support implementation of new technologies.

Requirements

• AS degree (or years of relevant experience) in Information Systems, Information Security, IT, Network Engineering, Computer Science, or related field and 2-4 years of experience.
• US Citizen and DoD Secret Clearance.
• DoD 8570.01-M: Information Assurance Manager (IAT) II, (CompTIA) Security +CE.
• Hands-on Experience in working with DoD networks, including NIPR, SIPR.
• Ability to assist with planning and implementation of enhancements and upgrades to the data centers / network.
• Maintain technical expertise in all areas of virtualization, operating systems, and computer hardware / software.
• Evaluates and reports on new IT technologies to enhance capabilities of the operating environment.
• Ability to provide 24x7 on-call support.

Nice-to-haves

• Computing Technology Industry Association A+ CE Service Technician
• Exceptional communication abilities, both verbal and written, including long-form business writing on complex topics.
• An entrepreneurial spirit with the ability to drive innovation independently; have a passion to improve at every opportunity.
• Ability to define and understand program goals and roadmaps based on customer needs and strategic direction, and ensure that committed projects are delivered on schedule by the relevant team members.
• Ability to work in a matrix organization with other teams to resolve issues and communicate status effectively to peers, subordinates, and program leadership.
• Motivated self-starter with strong written and verbal communication skills, and the ability to create complex technical reports on analytic findings.