Data Center Technician

$70,000 - $120,000/Yr

Hive Agency - San Francisco, CA

Full-time

San Francisco, CA

101-250 employees

Accommodation

About the position

The Data Center Technician at Hive plays a crucial role in maintaining and building out the company's data centers, which support advanced AI solutions. This position involves hands-on work with hardware and software, ensuring optimal performance of the infrastructure that powers Hive's machine learning systems. The technician will be responsible for installing, configuring, and troubleshooting data center equipment, while also participating in on-call rotations to address any issues that arise.

Responsibilities

• Install and upgrade data center equipment racks, including switches, routers, and monitoring systems.
• Monitor, audit, and perform ongoing diagnostics, maintenance, and decommissioning on existing and new data center servers and network infrastructure.
• Maintain integration and deployment tooling.
• Participate in on-call rotation and root cause analysis to respond to server, network, and hardware issues.
• Maintain an inventory and event logs of data center processes.
• Complete assigned tickets to uphold tight SLA's and respond to requests in a timely manner.
• Report actual or suspected security and/or policy violations/breaches to an appropriate authority.

Requirements

• Associate's Degree or equivalent practical experience and knowledge of various Linux Distros.
• Minimum 3-5 years of experience in data center environments, operations, IT, or related fields.
• Ability to work long and/or on-call shifts that may include evenings/nighttimes, weekends, and/or holidays.
• Ability to physically lift equipment at least 50 pounds.
• Exceptional attention to detail and ability to troubleshoot intricate terminal systems, swap out failed components, and repair servers.
• Knowledge of the installation of software and firmware updates, OS, PXE.
• Familiarity with RAID, SAN, x86 architecture, Command Line Interface, Boot Processes, GRUB/LILO, File Systems, network device and protocol configuration.
• RMA processing and coordination with the Logistics Team.
• Handle storage media/Data Bearing Device (DBD) Reconcile/Physical Audits.
• Flexibility to travel to various data centers as needed.
• Excitement and passion for the exciting field of AI and machine learning!

Nice-to-haves

• Applicable certifications: CompTIA (Server+, Network+) or CCNP.
• Networking: TCP / IP, ICMP, SSH, DNS, HTTP, SSL / TLS, Storage systems, RAID, distributed file systems, NFS / iSCSI / CIFS.
• Core OS Services: SSH, telnet, FTP, NFS, DNS, DHCP, LDAP.
• Experience with NVIDIA GPU linux software stack.
• Configuration Management - Chef.
• Version Control - Github.
• Containerization - Docker.
• Container Orchestrators - Mesosphere/Kubernetes.
• Virtualization - QEMU/KVM.
• Network hardware - Arista/Cisco/Fortinet.

Benefits

• Base salary ranging from $70,000 to $120,000, depending on qualifications and experience.
• Stock options may be offered in addition to the base salary.