Data Center Technician

$70,000 - $85,000/Yr

Pilot Company - New York, NY

Full-time - Entry Level

New York, NY

Food and Beverage Retailers

About the position

The Data Center Technician at Pilot is responsible for maintaining and troubleshooting the data center infrastructure, ensuring optimal performance and connectivity for the company's fiber-optic internet services. This role involves routine work at data centers, field locations, and the company's warehouse, with a focus on documentation, collaboration with engineering teams, and adherence to best practices in data center operations.

Responsibilities

• Perform routine work at data centers and occasional work at field locations and Pilot's warehouse.
• Audit and document data related to Pilot's data center infrastructure.
• Troubleshoot hardware and connectivity issues in collaboration with Network Engineering and Support teams.
• Respond to requests for connecting, disconnecting, and troubleshooting circuits from internal teams.
• Liaise with data center operators for routine requests such as cross connects and access requests.
• Maintain standards and best practices for Pilot's data center infrastructure.
• Monitor facilities systems and respond to alarms, resolving issues with facility staff or contractors.
• Maintain inventory for cabling, optics, and network equipment.
• Order, rack, and cable new equipment as required.
• Support Network, Construction, and Project Engineering teams with maintenance projects.
• Provide technical answers and resources regarding current data center capacity and supported services.

Requirements

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Customer-centric approach with awareness of customer impact and risk mitigation.
• Positive attitude and interest in quick deployment and resolution.
• Experience in documenting data center cabling and network infrastructure, preferably with Nautobot or Netbox.
• Successful cross-functional collaboration skills with timely task execution.
• Experience in data center operations and understanding of fiber and copper cable methodology.
• Experience with crimping, labeling, and using patch panels and fiber optic connectors.
• Basic knowledge of optical module types and fiber cabling parameters.
• Basic knowledge of optical technologies like PON and WDM.
• Experience with AC and DC power systems in data center environments.
• Ability to execute tasks independently and on time.

Nice-to-haves

• Experience with after-hours on-call rotation and off-hours work availability.
• Comfort with daily travel via mass transit in the NYC metro area.
• Valid, clean driver's license.

Benefits

• Base salary of $70,000 - $85,000
• Company-sponsored Medical, Dental, Vision Coverage
• Company-sponsored 401(k) program with employer match
• Commuter & Wellness Reimbursement
• Competitive PTO