Data Center Technician

Qss - Richmond, VA

Full-time

Richmond, VA

Administrative and Support Services

About the position

The Data Center Technician role involves providing essential support for data center operations, including hands-on assistance with servers, networking equipment, and inventory management. The position requires on-call availability and in-person presence to ensure the smooth functioning of data center activities, including troubleshooting and maintenance tasks.

Responsibilities

• Provide hands and feet support to servers, network, backup devices, etc.
• Maintain an accurate inventory of data center assets.
• Receive and ship devices as needed.
• Rack appliances, switches, routers, firewalls, servers, or other equipment.
• Maintain and request supplies when needed.
• Assist Network, Unix, Storage, and Security teams with troubleshooting and installations.
• Label and cable devices/wires and validate them.
• Move client KVM to another server or system for remote troubleshooting and maintenance.
• Communicate effectively with internal and external customers.
• Coordinate with vendors for OEM spares and parts necessary for inventory.
• Manage spare inventory including fiber cables and connectors.
• Understand inventory movement processes and update asset management systems as required.
• Access Blade Chassis and physical server integrated consoles for configuration.
• Un-rack, pack, and ship equipment to other locations.
• Power cycle routers, servers, and switches, and soft-boot servers.
• Work on trouble tickets as assigned.

Requirements

• Experience in UNIX and related technologies.
• Knowledge of infrastructure technologies, including monitoring and event management technologies.
• Strong communication skills and responsiveness to technical team requests.

Nice-to-haves

• Familiarity with HVAC systems and power backup solutions like generators and UPS.
• Understanding of inventory management processes.

Benefits

• Contract position with potential for future opportunities.