Data Center Technician

Kforce - North Las Vegas, NV

Full-time

North Las Vegas, NV

Administrative and Support Services

About the position

Kforce has a client in North Las Vegas, NV that is seeking a Data Center Technician. This position will be onsite and involves working in one of the most complex communications networks. As a member of the team, the technician will be responsible for ensuring 99.99% system uptime with zero defects. The role encompasses various responsibilities including system monitoring, routine preventive maintenance, customer problem tracking, and network problem resolution across all networking aspects integral to the company's Baseband, IF, and RF Communications, as well as the related backend systems. The Data Center Technician will be responsible for System Administration, Network Monitoring and Management, new buildouts, existing network changes and maintenance, and IP and system infrastructure maintenance. A critical part of the job will involve identifying root causes of technical problems and developing procedural and technical recommendations for improvement. The technician will also plan and coordinate the implementation of new products into the production environment, monitor specific system limitations to maximize capacity and efficiency, and perform equipment-level capacity planning and network performance activities. Maintaining equipment inventory and configuration management records, including software releases, patches, and hardware changes, is essential. The technician must ensure compliance with applicable Data Center Standards, Service Management Quality Program, and ITIL standards. Additionally, the role requires assuming responsibility for escalation and emergency response requests in a 24 x 7 x 365 environment, with occasional work required during maintenance windows outside of normal working hours. Monitoring power, HVAC, fire detection/suppression, and local security and monitoring systems is also part of the job. Proactively identifying issues, creating tickets to ensure that all details are captured accurately, following escalation procedures as documented, and using the notification system to effectively communicate issues to customer service and upper management are crucial for troubleshooting events in a short time frame.

Responsibilities

• Work in one of the most complex communications networks and ensure 99.99% system uptime with zero defects.
• Involved with system monitoring, routine preventive maintenance, customer problem tracking, and network problem resolution.
• Responsible for System Administration, Network Monitoring and Management, new buildouts, existing network changes and maintenance, and IP and system infrastructure maintenance.
• Identify root causes of technical problems and develop procedural and technical recommendations for improvement.
• Plan and coordinate the implementation of new products into the production environment.
• Monitor specific system limitations to maximize capacity and efficiency.
• Perform equipment-level capacity planning and network performance activities.
• Maintain equipment inventory and configuration management records, including software releases, patches, and hardware changes.
• Ensure compliance with applicable Data Center Standards, Service Management Quality Program, and ITIL standards.
• Assume responsibility for escalation and emergency response requests in a 24 x 7 x 365 environment.
• Monitor power, HVAC, fire detection/suppression, and local security and monitoring systems.
• Proactively identify issues, create tickets to ensure that all details are captured accurately, and follow escalation procedures.

Requirements

• Experience in system monitoring and network management.
• Knowledge of ITIL standards and Data Center Standards.
• Proficiency in troubleshooting technical problems and developing solutions.
• Experience with equipment inventory and configuration management.
• Ability to work in a 24 x 7 x 365 environment and respond to emergencies.