Data Center Technician

TEKsystems - Seattle, WA

Full-time

Seattle, WA

Professional, Scientific, and Technical Services

About the position

The Datacenter Technician role involves supporting the company's end customers by deploying and maintaining servers in various field locations. The ideal candidate will possess a blend of technical skills, attention to detail, and a strong customer focus while adhering to established processes.

Responsibilities

• Respond to service tickets for servers in customer datacenters in a timely manner
• Keep parts lockers up to date and properly stocked at all times
• Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer
• Track server fleet health and validate that the company is always exceeding customer requirements for total servers online
• Provide consistent, detailed feedback to the engineering team on failures, serviceability of servers, and integration with the datacenter
• Apply firmware and BIOS updates as needed using company engineering-approved tools
• Comply with all datacenter safety, security, and operational protocols at all times
• Be an outstanding representative at all times

Requirements

• Ability to identify hardware failures and work within the limits of a defined process to get hardware running or replace entire servers
• Ability to regularly lift and move server systems that weigh up to 70lbs
• Fanatic attention to detail, with accuracy in inventory, trouble tickets, asset tag updates, wiring plans, etc.
• Basic experience with Linux terminal
• Basic experience with Windows CMD
• Demonstrated strong ownership, self-motivation and ability to work autonomously
• Ability to work successfully with geographically dispersed teams
• Degree in a computer-related field, preferably a Bachelor’s Degree or 2+ years of equivalent experience in computer science, electrical engineering, telecommunications, or related discipline
• CompTIA A+ Certification
• CompTIA Server+ Certification
• MCP/MCSE Certification is a plus