Data Center Technician

$60,000 - $65,000/Yr

Vortalsoft - Quincy, MA

Full-time - Mid Level

Quincy, MA

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About the position

The Data Center Technician role at VortalSoft in Quincy, MA, is a full-time position focused on providing technical support in a fast-paced, customer-oriented environment. The technician will be responsible for troubleshooting and diagnosing server issues, maintaining inventory, and ensuring effective communication with clients regarding repair work.

Responsibilities

• Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
• Maintains inventory and documentation of activity
• Creates own service tickets, updates, and closes
• Communicates before and after repair work windows via ticket and email to client

Requirements

• Previous experience working on HPE, DELL, Oracle (SUN), or Lenovo Servers
• Strong problem solving and self-management skills with attention to detail
• Ability to prioritize tasks and effectively communicate verbally and in writing
• Experience servicing hardware as specified or utilized in customer environment
• Familiarity with ticket-tracking software (ServiceNow preferred)

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off