Data Center Technician

Allegis Group - Eagan, MN

Full-time - Entry Level

Eagan, MN

10,001+ employees

Administrative and Support Services

About the position

The Data Center Technician will be an integral part of a dedicated team responsible for various tasks within the data center environment. This role involves a range of responsibilities including the installation and removal of servers, as well as replacing parts on existing servers and monitoring operational queues. The technician will perform hardware installations, which include rack and stack operations, as well as cable installations that encompass routing, terminating, and structured cabling. Troubleshooting and testing of hardware will also be a key component of the role, ensuring that all systems are functioning optimally. In addition to hardware installations, the technician will be tasked with decommissioning hardware and removing cables as necessary. Coordination with facilities staff is crucial to manage redundant power requirements for IT assets, ensuring proper load balancing and fail-over capacity to prevent cascading failures. The technician will also prepare and coordinate incoming and outgoing shipments, meticulously comparing packing lists with purchase details to confirm the accuracy of received items in terms of make, model, and quantities. Remote hands support is another critical aspect of this position, which includes performing power cycles, inspecting the physical environment, conducting cabling inspections, swapping out failed components, executing hardware upgrades, testing copper and fiber cables, handling storage media, and entering troubleshooting commands as needed. The technician will grant site access to vendors and escort third parties requiring data center access for approved activities, ensuring compliance with site standards. Daily housekeeping checks of the data halls will be conducted, with findings recorded for accountability. The technician will support Service Management processes by creating, updating, approving, and closing associated tickets related to Service Requests, Incidents, and Changes. It is imperative that Method Statements and Risk Assessments are prepared and utilized for all tasks undertaken, ensuring safe working practices are adhered to at all times.

Responsibilities

• Install and remove servers in the data center.
• Replace parts on servers as needed.
• Monitor operational queues for efficiency.
• Perform hardware installations including rack and stack operations.
• Conduct cable installations, including routing, terminating, and structured cabling.
• Troubleshoot and test hardware installations.
• Decommission hardware and remove cables as required.
• Coordinate redundant power requirements with facilities staff.
• Prepare and coordinate incoming and outgoing shipments.
• Compare packing lists with purchase details for accuracy.
• Provide remote hands support for various tasks.
• Grant site access to vendors and escort third parties as needed.
• Conduct daily housekeeping checks of data halls and record findings.
• Support Service Management processes by managing tickets.
• Ensure Method Statements and Risk Assessments are prepared and followed.

Requirements

• Experience working in a data center environment.
• Proficient in rack and stack operations.
• Knowledge of cabling and structured cabling systems.
• Ability to troubleshoot hardware issues effectively.
• Familiarity with hardware installations and decommissions.

Nice-to-haves

• Experience with remote hands support tasks.
• Knowledge of power management in data centers.
• Familiarity with Service Management processes.