Data Center Technicians

Genesis10 - Hillsboro, OR

Full-time - Mid Level

Hillsboro, OR

Professional, Scientific, and Technical Services

About the position

Genesis10 is seeking Data Center Technicians for a 12-month contract position in Hillsboro, OR. The role involves acting as a point of escalation for L1 and L2 associate data center engineers, ensuring that hardware break-fix activities meet service level agreements (SLAs) and key performance indicators (KPIs). The technician will work closely with local site supervisors and contracted engineers to maintain the stability and performance of the company's enterprise computer systems, especially during critical system outages.

Responsibilities

• Perform advanced diagnostic and troubleshooting of servers and network devices that are escalated from L1 and L2 technicians.
• Escalate complex issues to the hardware manufacturers and engineers as necessary.
• Troubleshoot advanced Linux OS level issues on all servers.
• Assist engineers in troubleshooting all autobuild (Linux Kickstart) nodes that do not build properly.
• Troubleshoot and resolve all network connectivity issues at the physical layer.
• Assist with any hardware installations that do not fall within the scope of work for quarterly organic growth.
• Engage consistently with the Jira ticket queue to ensure tickets are processed correctly by associate data center technicians and data center technicians.
• Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for third-party ITAM vendor pickup.
• Ensure client's data center house rules are being followed and report any concerns to leadership.
• Ensure client's data center cleanliness and report any issues with cleanliness to leadership.

Requirements

• 6+ years in a Data Center Engineering Role.
• 6+ years Linux troubleshooting experience.
• 6+ years server hardware troubleshooting experience.
• Candidates must be available and ready to work directly as Genesis10 employees.

Nice-to-haves

• Communication skills.

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average).
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available