Genesis10 - Hillsboro, OR
posted 4 months ago
Genesis10 is currently seeking Data Center Technicians for a contract position at our client's location in Hillsboro, OR. This role is designed for individuals who are ready to take on the responsibilities of a Senior Data Center Technician, acting as a point of escalation for Level 1 and Level 2 associate data center engineers. The successful candidate will work closely with contracted L2 engineers who are responsible for hardware break-fix activities, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are consistently met. Given the global nature of our client's operations, the quality of work performed in this role will have a direct impact on the stability and performance of the company's enterprise computer systems. Therefore, responsiveness and effectiveness during system outages are critical, as downtime is measured in minutes. In this position, you will be expected to perform advanced diagnostics and troubleshooting of servers and network devices that have been escalated from L1 and L2 technicians. You will also be responsible for escalating complex issues to hardware manufacturers and engineers as necessary, troubleshooting advanced Linux operating system level issues on all servers, and assisting engineers in resolving issues with autobuild (Linux Kickstart) nodes that do not build properly. Additionally, you will troubleshoot and resolve all network connectivity issues at the physical layer, assist with hardware installations that fall outside the scope of quarterly organic growth, and engage consistently with the Jira ticket queue to ensure proper processing of tickets by associate data center technicians and data center technicians. Moreover, you will be tasked with processing server nodes for decommissioning and preparing them for pickup by our third-party IT asset management vendor. It is essential to ensure that the client's data center house rules are followed, and any concerns regarding cleanliness or other issues must be reported to leadership immediately. This role requires a proactive approach to maintaining the integrity and performance of the data center environment, ensuring that all operations run smoothly and efficiently.