Data Centre Operations Lead--Rockville, MD-Onsite from day1

Humac Co., Ltd. - Rockville, MD

Full-time - Senior

Rockville, MD

Professional, Scientific, and Technical Services

About the position

The Data Centre Operations Lead is responsible for overseeing the operations of the data center, ensuring high performance and operational excellence. This role involves leading a team of engineers, managing data center infrastructure, and acting as the primary point of contact for all data center-related issues. The position requires a strong focus on incident management, compliance with security policies, and collaboration with various stakeholders to meet organizational goals.

Responsibilities

• Lead the data center operations team, providing guidance, training, and support.
• Oversee the daily operations of data center facilities, ensuring high availability and reliability of all systems.
• Manage data center infrastructure technology stack end to end including VMWare, VxRail, Citrix, and more.
• Ensure adherence to operational standards and best practices.
• Drive major incidents and potential incidents end to end with periodic updates to client stakeholders.
• Lead, mentor, and manage a team of data center operation engineers.
• Coordinate and manage the team's daily activities, ensuring alignment with organizational goals.
• Lead the response to data center incidents, ensuring timely resolution and minimal impact on business operations.
• Perform root cause analysis and implement preventive measures to avoid recurrence of issues.
• Develop and maintain incident management processes and procedures.
• Plan and oversee scheduled maintenance and upgrades of data center infrastructure.
• Ensure that all hardware and software components are up-to-date and functioning optimally.
• Coordinate with vendors and service providers for maintenance and support activities.
• Monitor and analyze data center resource usage, ensuring efficient utilization and avoiding over-provisioning.
• Conduct capacity planning to support future growth and demand.
• Implement optimization strategies to enhance performance and reduce operational costs.
• Ensure data center infrastructure adheres to security policies, standards, and best practices.
• Implement and maintain security controls to protect data and systems.
• Ensure compliance with regulatory requirements and industry standards.
• Develop and implement disaster recovery and business continuity plans for data center operations.
• Ensure regular testing and validation of disaster recovery procedures.
• Maintain comprehensive documentation of data center infrastructure, configurations, processes, and procedures.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field.
• Minimum 10 years of experience in data center operations, with at least 5 years in a leadership or senior technical role.
• Extensive experience in data center operations, managing large-scale environments.
• Strong leadership and team management skills.
• In-depth knowledge of data center infrastructure, including servers, storage, networking, power, and cooling systems.
• Excellent problem-solving and analytical skills.
• Experience with incident and problem management, change management, and capacity planning.
• Strong understanding of compliance, security, and regulatory requirements related to data center operations.
• Effective communication and interpersonal skills.
• Experience in vendor management and contract negotiations.

Nice-to-haves

• Relevant certifications from Microsoft, VMWare, Citrix, and Storage vendors.
• Experience with ITIL or other IT service management frameworks.
• Familiarity with cloud computing and hybrid data center environments.

Benefits

• Competitive salary
• Health insurance
• 401k plan
• Paid time off
• Professional development opportunities