Data Centre Technician

$70,000 - $75,000/Yr

Avance International Co. Ltd. - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

Social Assistance

About the position

The Data Centre Technician role involves working in a large enterprise data center environment, primarily focused on maintaining and troubleshooting data center infrastructure. The technician will be responsible for installing and removing hardware, managing network and storage connections, and ensuring the smooth operation of computer servers and networks. This position requires hands-on skills and the ability to work collaboratively with other technology teams.

Responsibilities

• Install and remove hardware into racks efficiently and neatly.
• Collaborate with other technology teams to determine network and storage connections.
• Enter Service Requests for network/storage/telecom connections.
• Document work orders and update the Data Center Inventory system (dcTrack).
• Monitor Incident, Requests, and Changes in the ITSM system (Service Now).
• Work on Incident, Change, and Service Request tickets as needed.
• Perform initial configuration of Power Distribution Units (PDUs).
• Manage records in the Data Center Energy Management and Power Monitoring Software (PowerIQ).
• Provide assistance and act as a technical consultant to Data Center users.
• Attend project meetings and meet or exceed project deadlines.
• Maintain the neatness of all Data Centers.
• Arrange delivery of equipment to other sites.
• Be on-call as scheduled.

Requirements

• 8-10 years of experience in a Data Center Technician role.
• Proficient with Microsoft Excel, Word, and Outlook.
• Ability to lift 100 pounds.
• Experience in providing redundant connections using data center structured cabling.
• Hands-on experience in troubleshooting hardware, fiber, networking, and related issues.

Nice-to-haves

• Experience with ServiceNow.
• Familiarity with Data Center Energy Management and Power Monitoring Software (PowerIQ).

Benefits

• Mileage reimbursement for local travel.
• Full-time employment with a competitive salary.