Data Enablement Manager III

$82,400 - $113,300/Yr

ZoomInfo Technologies - Vancouver, WA

Full-time - Mid Level

Vancouver, WA

1,001-5,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Data Enablement Manager III at ZoomInfo Technologies LLC is responsible for managing customer feedback regarding the company's foundational data. This role involves analyzing and responding to inquiries from internal teams and clients, ensuring that feedback is effectively communicated to the Product and Engineering teams. The position requires strong data analysis skills and critical thinking to propose solutions and improve customer experience with ZoomInfo's data products.

Responsibilities

• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo's foundational data.
• Provide internal support & guidance for Go-To-Market team members as they surface feedback about our Data product from customers.
• Effectively triage and manage escalations to the broader Data & Engineering teams when new issues are surfaced.
• Answer questions for team members who engage the Data Enablement team with the help of supporting documentation and insight from Data teams.
• Review and update written materials as needed.
• Write and share customer-facing explanations for our Go-To-Market team about our data and products.
• Perform complex data analysis to answer questions and solve problems.
• Document solutions, best practices and other useful information to better enable our internal Go-To-Market team members.
• Ask probing questions to assess the truth of customer statements.
• Explore new and challenging concepts and retain important insights.
• Relay technical information clearly and effectively to a novice audience.
• Identify trends & patterns in support of our team's effort to educate customers about our data.

Requirements

• Bachelor's degree required and 2-3 years of equivalent work experience in a data-focused SaaS organization.
• Excellent organizational, written and oral communication skills.
• Advanced proficiency with Excel/Google Sheets for data management & analysis (Pivot tables, advanced formulas).
• Proficiency with SQL and query writing.
• Strong attention to detail, ability to navigate ambiguity.
• Ability to communicate technical problems and solutions effectively to non-technical audiences.
• Proven ability to multi-task and successfully manage multiple priorities simultaneously.
• Ability to evaluate, troubleshoot, and follow up on customer issues, as well as replicate and document for further escalation with urgency.
• Desire to help others address complicated challenges and operate as a self-driven problem solver.
• Ability to learn and understand complex technical infrastructure.
• Excellent customer service skills and the ability to be empathetic, accurate, compassionate, patient, responsive, resourceful, and conscientious.

Nice-to-haves

• Experience using ZoomInfo products, especially ZoomInfo for Sales.
• Experience with scripting languages such as Python.
• Experience with data analysis and visualization tools (Snowflake, Tableau, BigQuery, DataDog).
• Experience with LLMs like OpenAI's GPT, Google's BERT, or similar models.
• Familiarity with prompt engineering techniques for optimizing LLM responses.
• Experience with Customer Service and/or ticket management softwares (e.g. ZenDesk, ServiceNow, Salesforce Service Cloud, Jira).
• Experience working with sales, marketing, and recruiting professionals in a supporting capacity.

Benefits

• Competitive salary ranging from $82,400 to $113,300 per year.
• Opportunities for professional growth and development.
• Collaborative work environment with a focus on teamwork and innovation.