Data Engineer III

$134,500 - $215,000/Yr

Chewy - Bellevue, WA

Full-time - Entry Level

Bellevue, WA

501-1,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

At Chewy, we are looking for a passionate and dedicated individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure that our customers have a positive experience with Chewy. This position requires strong communication skills, a customer-centric mindset, and the ability to work in a fast-paced environment. As a Customer Service Representative, you will be responsible for managing customer interactions through various channels, including phone, email, and chat. You will assist customers with their orders, provide product information, and address any concerns they may have. Your goal will be to ensure customer satisfaction and loyalty by delivering timely and accurate responses to their inquiries. In addition to handling customer inquiries, you will also collaborate with other departments to resolve complex issues and improve overall service quality. You will be expected to maintain detailed records of customer interactions and follow up on outstanding issues to ensure they are resolved in a timely manner. This role is crucial in helping Chewy maintain its reputation for excellent customer service and support.

Responsibilities

• Manage customer inquiries through phone, email, and chat.
• Provide accurate product information and assist customers with their orders.
• Resolve customer issues and concerns in a timely manner.
• Collaborate with other departments to address complex customer issues.
• Maintain detailed records of customer interactions and follow up on outstanding issues.
• Ensure customer satisfaction and loyalty through exceptional service.

Requirements

• High school diploma or equivalent required; college degree preferred.
• Previous experience in customer service or a related field is a plus.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient in using computers and customer service software.

Nice-to-haves

• Experience in the e-commerce or retail industry.
• Familiarity with pet products and services.
• Bilingual skills are a plus.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid time off and holidays
• Employee discounts on Chewy products
• Opportunities for professional development