Data Entry Clerk (Clerk II)

Unclassified - Las Vegas, NV

Full-time

Las Vegas, NV

About the position

Livanta is the largest healthcare quality improvement organization in the United States and a trusted adviser to the Centers for Medicare and Medicaid Services (CMS). We have a unique understanding of beneficiaries and have developed programs that improve beneficiary outcomes, increase satisfaction, and drastically reduce readmissions. With technology at its core, Livanta has built a portfolio of telehealth, data analytics, and tracking mechanisms that position it to inspire a better healthcare system that connects beneficiaries, providers, and payers to improve health outcomes, increase efficiency, and manage costs. We are seeking a Data Entry Clerk with a knack for typing skills to join our innovative team in Las Vegas, NV. We're on the lookout for Data Entry Clerks with a passion for quickly and accurately entering data into several online platforms to join our vibrant team in Las Vegas, NV. The ideal candidate will have basic computer skills and be able to operate quickly and efficiently in entering data into different online platforms. The Data Entry Clerk will perform accurate and complete data entry, including entering data into systems while speaking on the phone. This role requires preparing written correspondence and demonstrating the ability to communicate clearly and accurately. The clerk will also copyedit and complete drafts prepared by others, field calls from healthcare providers, and demonstrate excellent customer service skills. Responding to questions accurately and courteously is essential, and when needed, the clerk will refer the caller to the appropriate party for a response. Additionally, the clerk will make outgoing calls to healthcare providers to supply the requested information and remind them of deadlines. Monitoring multiple incoming queues of work and completing related tasks timely is crucial. The position also requires protecting the confidentiality of patient information through compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH). The clerk will attend annual security awareness, rules of conduct, and conflict of interest training, assist in preparation for International Organization for Standardization (ISO) audits, and perform other duties as assigned.

Responsibilities

• Performs accurate and complete data entry, including entering data into systems while speaking on the phone.
• Prepares written correspondence and demonstrates the ability to communicate clearly and accurately.
• Copyedits and completes drafts prepared by others.
• Fields calls from healthcare providers and demonstrates excellent customer service skills.
• Responds to questions accurately and courteously and refers the caller to the appropriate party for a response when needed.
• Makes outgoing calls to healthcare providers to supply the requested information and reminds them of deadlines.
• Monitors multiple incoming queues of work and completes related tasks timely.
• Protects the confidentiality of patient information through compliance with HIPAA and HITECH.
• Attends annual security awareness, rules of conduct, and conflict of interest training.
• Assists in preparation for ISO audits.
• Performs other duties as assigned.

Requirements

• High school diploma or GED.
• Experience as a customer service representative in a health-related field.
• Basic medical terminology knowledge.
• Knowledge of healthcare provider business/organization types.
• Excellent written and verbal communication skills.
• Excellent interpersonal and problem-solving skills.
• Strong skills with Microsoft Word and Excel and manipulating files in a digital file folder environment.
• Ability to work in a team and monitor and share work in an incoming queue.
• Ability to learn on the job and follow directions.
• Ability to work independently.
• Sufficient familiarity with clinical vocabulary to process calls and documents accurately with clinical content.
• Commitment to and ability to demonstrate professionalism and courtesy in interactions with internal staff and external customers.