Data Entry Clerk/Customer Service Rep

$35,360 - $35,360/Yr

Document Analyst Group - Tustin, CA

Full-time - Entry Level

Onsite - Tustin, CA

Administrative and Support Services

About the position

The Data Entry Clerk/Customer Service Representative position at Document Analyst Group, Inc. involves conducting data entry and providing customer service support. The role is essential for managing records related to worker's compensation cases, including medical, insurance, employment, and legal documents. The ideal candidate will have strong customer service skills and the ability to work independently in a fast-paced office environment.

Responsibilities

• Answer and make phone calls in a polite and efficient manner.
• Generate and respond to emails.
• Perform data entry utilizing spreadsheets and internal software to track records.
• Review, scan, print, and organize documents as part of clerical duties.
• Maintain general email etiquette and correspondence.
• Organize and maintain data in electronic databases.
• Utilize Excel for data entry and basic analysis.
• Update spreadsheets with large volumes of data.
• Collaborate with team members to ensure data accuracy and integrity.
• Conduct data collection and research from various sources.

Requirements

• 1 year of customer service experience.
• Basic office experience.
• Proficiency in Microsoft Excel and Microsoft Outlook.

Benefits

• Paid time off after 1 year of employment.