Data Entry Clerk/Customer Service Rep

$35,360 - $35,360/Yr

Document Analyst Group - Tustin, CA

Full-time - Entry Level

Onsite - Tustin, CA

Administrative and Support Services

About the position

The Data Entry Clerk/Customer Service Representative position at Document Analyst Group, Inc. involves conducting data entry and providing customer service support. The role is essential for retrieving records related to worker's compensation cases and requires excellent customer service skills, attention to detail, and the ability to work independently.

Responsibilities

• Answer and make phone calls in a polite and efficient manner.
• Perform clerical duties such as reviewing, scanning, printing, and organizing documents.
• Maintain general email etiquette and correspondence.
• Conduct data entry tasks with precision using spreadsheets and internal software.
• Organize and maintain data in electronic databases.
• Utilize Excel for data entry and basic analysis.
• Update spreadsheets with large volumes of data.
• Collaborate with team members to ensure data accuracy and integrity.
• Conduct data collection and research from various sources.

Requirements

• At least 1 year of experience working in an office environment.
• Excellent customer service skills.
• Proficiency in using spreadsheets and basic office software.

Benefits

• Paid time off after 1 year of employment.