Randstad - Seattle, WA
posted about 2 months ago
As a Data Entry Clerk I, you will play a crucial role in providing exceptional customer service through various communication channels, including phone, chat, and email. Your primary responsibility will be to assist customers with technical support related to our website, ensuring they receive accurate and timely information. This position requires a proactive approach to problem-solving, as you will be tasked with troubleshooting website issues, opening service tickets, and providing support to both Work at Home and in-house agents. You will also be responsible for communicating with customers regarding any order-related issues, ensuring that each interaction is personalized and leads to complete resolution and customer satisfaction. In this role, you will need to personalize customer interactions, making each customer feel valued and important. You will identify problems, research solutions, and guide customers through corrective steps while notifying internal departments of any issues. Your duties will include resetting passwords, navigating multiple software applications simultaneously, and resolving inquiries related to exchanges, replacements, and order tracking. You will provide critical product information to ensure customer satisfaction and suggest alternative items when necessary. Your commitment to exceeding customer expectations will be essential, as you will need to follow through on customer commitments in a timely manner. You will accurately assess situations through customer queues to resolve their needs effectively. Continuous improvement will be a key focus, as you will utilize standard practices and processes while communicating suggestions to leadership. Meeting service level standards and collaborating with multiple teams to resolve customer issues will also be part of your responsibilities. Additionally, you will research and document order issues within the system and contact customers regarding any order-related problems such as backorders or delays. Other tasks may be assigned as needed, making adaptability and a willingness to learn important traits for success in this position.