Data Entry Clerk I

$37,440 - $43,930/Yr

Randstad - Seattle, WA

Full-time - Entry Level

Remote - Seattle, WA

Administrative and Support Services

About the position

As a Data Entry Clerk I, you will play a crucial role in providing exceptional customer service through various communication channels, including phone, chat, and email. Your primary responsibility will be to assist customers with technical support related to our website, ensuring they receive accurate and timely information. This position requires a proactive approach to problem-solving, as you will be tasked with troubleshooting website issues, opening service tickets, and providing support to both Work at Home and in-house agents. You will also be responsible for communicating with customers regarding any order-related issues, ensuring that each interaction is personalized and leads to complete resolution and customer satisfaction. In this role, you will need to personalize customer interactions, making each customer feel valued and important. You will identify problems, research solutions, and guide customers through corrective steps while notifying internal departments of any issues. Your duties will include resetting passwords, navigating multiple software applications simultaneously, and resolving inquiries related to exchanges, replacements, and order tracking. You will provide critical product information to ensure customer satisfaction and suggest alternative items when necessary. Your commitment to exceeding customer expectations will be essential, as you will need to follow through on customer commitments in a timely manner. You will accurately assess situations through customer queues to resolve their needs effectively. Continuous improvement will be a key focus, as you will utilize standard practices and processes while communicating suggestions to leadership. Meeting service level standards and collaborating with multiple teams to resolve customer issues will also be part of your responsibilities. Additionally, you will research and document order issues within the system and contact customers regarding any order-related problems such as backorders or delays. Other tasks may be assigned as needed, making adaptability and a willingness to learn important traits for success in this position.

Responsibilities

• Personalize and relate to the customer in a way that signifies their importance as an individual.
• Provide answers to customers by identifying problems, researching answers, and guiding customers through corrective steps.
• Reset passwords as needed for customers.
• Simultaneously navigate multiple software applications and technologies to service customers effectively.
• Resolve customer service inquiries, including assisting with exchanges and replacement orders, processing financial adjustments, and tracking orders.
• Provide customers with critical product information to ensure proper fit and satisfaction.
• Suggest alternative items to customers for unavailable merchandise.
• Follow through on customer commitments in a timely manner, exceeding expectations with a strong sense of ownership.
• Accurately assess situations through customer queues to properly resolve their needs.
• Utilize standard practices and processes, continuously looking for areas of improvement and communicating suggestions to leadership.
• Meet service level standards consistently.
• Work with multiple teams and departments to resolve customer issues effectively.
• Research and document order issues within the system and resolve internal alerts.
• Contact customers regarding order issues such as backorders, cancellations, and delays.
• Perform other tasks as needed.

Requirements

• Minimum 1 year of experience in a customer service or technical support role.
• Strong desktop support skills.

Benefits

• Health insurance coverage
• Incentive and recognition program
• 401K contribution (based on eligibility)