Data Entry Clerk, MSO

Henry Schein - Lenexa, KS

Full-time

Lenexa, KS

Miscellaneous Manufacturing

About the position

The Data Entry Clerk position at Henry Schein involves a variety of responsibilities centered around the accurate entry and management of work orders for dental and laboratory handpieces. This role is crucial in ensuring that customer warranty claims are verified and processed correctly. The Data Entry Clerk will be responsible for entering data into various software programs, ensuring that all information is accurately recorded in the corresponding fields. This position requires attention to detail and the ability to follow standard procedures and work instructions effectively. In addition to data entry, the clerk will complete warranty work for various vendors, tracking items to ensure accuracy throughout the process. The role also includes acting as a backup for Customer Service Representatives, assisting with overflow telephone calls during peak times. This aspect of the job requires good communication skills and the ability to handle customer inquiries efficiently. The Data Entry Clerk will also participate in special projects and perform other duties as required, contributing to the overall efficiency of the team. The work environment is typically stable and office-based, where the employee will be required to sit for extended periods and use hands for typing and handling documents. The position does not typically require travel, making it suitable for individuals looking for a consistent office role.

Responsibilities

• Enters work orders for dental and laboratory handpieces
• Reviews work orders to verify customer warranty claims
• Accurately enters data into corresponding fields within various software programs
• Completes warranty work for various vendors, specifically tracking items to ensure accuracy
• Acts as a backup to the Customer Service Representatives by assisting with taking overflow telephone calls during high call volume
• Works with Microsoft Office
• Participates in special projects and performs other duties as required.

Requirements

• Previous experience in a relevant position desired
• Experience using Microsoft Office (Word, Excel) preferred
• High School degree or equivalent required
• Ability to read, understand and perform standard procedures and work instructions
• Basic math and logic skills required
• Basic computer skills and software use (email, document prep, and spreadsheets) desired.