Aston Carter - Mahwah, NJ
posted about 1 month ago
As a Data Entry Clerk at Aston Carter, you will play a crucial role in supporting the Customer Service (CS) team throughout the United States. Your primary responsibility will be to manage and process various data requests that come through a centralized board, utilizing Outlook for communication and task management. The nature of the requests can vary significantly, and you will be expected to handle them efficiently, with completion times ranging from ten to forty minutes depending on the complexity of the request. You will primarily work on five common types of requests, with territory alignment being the most frequent. This involves gathering hospital numbers, surgeon numbers, and product information to align them with the appropriate territory number. In addition to territory alignment, you will also be tasked with onboarding new surgeons. This process requires you to conduct due diligence within the Enterprise Resource Planning (ERP) system to ensure that the surgeon does not already exist in the database. You will utilize the online National Provider Identifier (NPI) database to verify the legitimacy of the surgeon and confirm that their information is accurate. Once the verification is complete, you will set them up in Oracle and JDE systems (specifically versions 90 and 91) and map the data accordingly. After completing the request, you will communicate with the requestor to inform them of the successful completion of their request. Attention to detail is paramount in this role, as you will be responsible for entering and double-checking data in the database. Strong communication skills are essential, as you will need to interact with requestors to understand their issues and propose alternative solutions. The typical working hours for this position are from 8:30 AM to 5:00 PM Eastern Time, with additional hours available during the end of the month or quarter, especially if these periods fall on weekends.