Waste Pro USA - Clearwater, FL
posted about 2 months ago
The Data Entry Clerk is a multi-purpose position that will report cross-functionally to several business leaders and work in a combination of secretarial, administrative, and data management functions. This role requires a high degree of organization and planning, along with the skills necessary to generate accurate and timely data reports. The work demands continual attention to detail in composing, typing, and proofing materials, establishing priorities, and meeting deadlines. The Data Entry Clerk will function as a liaison between divisional operations as needed, ensuring smooth communication and workflow across departments. In this position, the Data Entry Clerk will be responsible for dispatching drivers to calls as they are received, utilizing information on customer needs, drivers' locations, and loads to balance cost and speed of response. The role includes assigning routes and service tickets to appropriate drivers throughout the day and for the next day, as well as closing service tickets each day. The clerk will plan, distribute, monitor, and follow up on daily route assignments to ensure customers are serviced according to Waste Pro standards and agreements. Troubleshooting and resolving potential delivery and pick-up problems before they escalate into service issues is also a key responsibility. The Data Entry Clerk will work directly with Customer Service, Operations, and Sales Managers, Supervisors, and Drivers to ensure prompt follow-through on all issues. This includes inputting new service agreements and service orders, reviewing route paperwork, and closing work orders from previous day routes while paying close attention to detail. The clerk will also record and document information from drivers and distribute it to the appropriate departments, supporting other service lines as required. Additionally, the position involves completing cross-training with Operations, Sales, and Billing, and utilizing Tower systems to gather information and update customer records.