Data Entry Clerk

Waste Pro USA - Clearwater, FL

Full-time

Clearwater, FL

1,001-5,000 employees

Waste Management and Remediation Services

About the position

The Data Entry Clerk is a multi-purpose position that will report cross-functionally to several business leaders and work in a combination of secretarial, administrative, and data management functions. This role requires a high degree of organization and planning, along with the skills necessary to generate accurate and timely data reports. The work demands continual attention to detail in composing, typing, and proofing materials, establishing priorities, and meeting deadlines. The Data Entry Clerk will function as a liaison between divisional operations as needed, ensuring smooth communication and workflow across departments. In this position, the Data Entry Clerk will be responsible for dispatching drivers to calls as they are received, utilizing information on customer needs, drivers' locations, and loads to balance cost and speed of response. The role includes assigning routes and service tickets to appropriate drivers throughout the day and for the next day, as well as closing service tickets each day. The clerk will plan, distribute, monitor, and follow up on daily route assignments to ensure customers are serviced according to Waste Pro standards and agreements. Troubleshooting and resolving potential delivery and pick-up problems before they escalate into service issues is also a key responsibility. The Data Entry Clerk will work directly with Customer Service, Operations, and Sales Managers, Supervisors, and Drivers to ensure prompt follow-through on all issues. This includes inputting new service agreements and service orders, reviewing route paperwork, and closing work orders from previous day routes while paying close attention to detail. The clerk will also record and document information from drivers and distribute it to the appropriate departments, supporting other service lines as required. Additionally, the position involves completing cross-training with Operations, Sales, and Billing, and utilizing Tower systems to gather information and update customer records.

Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day; close service tickets each day.
• Plan, distribute, monitor and follow-up daily route assignments to ensure customers are serviced, per Waste Pro standards and agreements.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Close routes, enter notes and call customers regarding concerns.
• Effectively communicate with both drivers and customers to ensure customer satisfaction.
• Work directly with Customer Service, Operations, and Sales Managers, Supervisors and the Drivers to ensure prompt follow through of all issues.
• Input New Service Agreements and Service Orders.
• Review route paperwork and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues.
• Records and documents information from drivers and distributes to appropriate departments.
• Support other service lines when required.
• Completes cross training with Operations, Sales and Billing.
• Uses Tower systems to gather information, provides information, and/or update customer records.

Requirements

• Minimum of High School Diploma or G.E.D.
• 2+ Years in administrative support function
• Proficiency with MS Outlook, Word, PowerPoint as well as familiarity with basics of Excel.
• Experienced in handling routine to moderate proofreading, typing accuracy, including punctuation edits, grammar and spelling.
• Demonstrated ability to think resourcefully and draw accurate conclusions.
• High degree of autonomy, yet team oriented with ability to work cross-functionally within a matrix organization.
• Attention to detail with demonstrated ability to produce accurate and consistent work quality.
• Must have high level of interpersonal, relationship and customer service skills with demonstrated ability to handle sensitive and confidential situations.
• Able to interact and communicate with individuals at all levels of the organization.
• A positive customer service attitude and energetic spirit which shows in voice and body language.
• Strong written and verbal communication skills.

Benefits

• Health Insurance
• 401K Plan
• Vacation & Paid Time Off