Data Entry Clerk

The Harlan Company - Cambridge, MA

Full-time - Entry Level

Cambridge, MA

Miscellaneous Manufacturing

About the position

We are currently seeking a proactive Data Entry Clerk to support our call center operations and HR processes. This role is crucial in maintaining smooth operations and contributing to a positive workplace culture. The Data Entry Clerk will play a vital role in various HR functions, ensuring that all processes are executed efficiently and effectively. The position requires a detail-oriented individual who can manage multiple tasks while maintaining a high level of accuracy. The successful candidate will assist in recruitment, onboarding, employee relations, HR administration, training and development, compliance, and reporting. This role is essential for fostering a supportive work environment and enhancing employee engagement within the call center.

Responsibilities

• Assist with the recruitment process by posting job advertisements, screening resumes, and scheduling interviews.
• Facilitate the onboarding process for new hires, ensuring they have the resources and information needed to start effectively.
• Act as a point of contact for call center employees regarding HR-related inquiries and concerns.
• Support employee engagement initiatives and address workplace issues promptly and effectively.
• Maintain accurate and up-to-date employee records, including attendance, performance, and personal information.
• Process HR paperwork, such as contracts, changes in employment status, and terminations.
• Assist in organizing and coordinating training sessions and development programs for call center staff.
• Track and report on employee training and development progress.
• Ensure adherence to company policies and employment laws.
• Prepare and maintain HR reports related to staffing, turnover, and other relevant metrics.
• Collaborate with HR team members to support various HR functions and initiatives.
• Coordinate with call center management to address staffing needs and operational requirements.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 2 years of experience in an HR role, preferably within a call center or customer service environment.
• Strong organizational and multitasking skills with keen attention to detail.
• Excellent interpersonal and communication skills, with the ability to interact effectively with employees at all levels.
• Proficiency in HR software and MS Office Suite (Word, Excel, PowerPoint).
• Experience with applicant tracking systems (ATS) and HRIS is a plus.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong problem-solving skills with a proactive approach to resolving issues.

Nice-to-haves

• Experience in a call center environment.
• Familiarity with employment laws and regulations.
• Knowledge of employee engagement strategies.

Benefits

• Competitive Salary: Receive a compensation package that reflects your experience and expertise.
• Health & Wellness: Comprehensive health insurance plans, including dental and vision coverage.
• Wellness programs and gym membership discounts.
• Professional Growth: Opportunities for career advancement through training, mentorship, and access to professional development resources.
• Work-Life Balance: Flexible work hours and a supportive work environment to help you maintain a healthy work-life balance.
• Employee Perks: Generous paid time off, employee recognition programs, and company-sponsored events.
• Collaborative Environment: Work in a supportive and team-oriented atmosphere with a focus on fostering professional relationships and achieving shared goals.
• Retirement Plans: 401(k) plan with company match to support your financial future.
• Paid Time Off: Generous vacation, sick leave, and personal days to ensure work-life balance.
• Professional Development: Opportunities for training, development, and career advancement within the company.
• Flexible Work Options: Potential for flexible work hours or remote work, depending on company policy.
• Work Environment: Supportive and inclusive work culture that values each employee's contributions.
• Employee Discounts: Discounts on company products and services.