Data Entry Clerk

Enagic - Chula Vista, CA

Full-time

Onsite - Chula Vista, CA

101-250 employees

Beverage and Tobacco Product Manufacturing

About the position

The Data Entry Clerk at Enagic USA is responsible for accurately entering and maintaining data in the company's database while providing customer service support to end-users. This role requires effective communication and problem-solving skills to ensure customer satisfaction and timely data management.

Responsibilities

• Responsible for overall data entry by registering information in the database.
• Support and handle customer service inquiries via email, phone, online chat, and in person.
• Maintain the database by entering new and updated account information.
• Establish entry priorities for data input.
• Follow data program techniques and procedures for entering data requirements.
• Receive and promptly respond to customer queries via phone, email, or online chat.
• Log into Chat Support daily to assist customers.
• Document issues and resolutions encountered during customer interactions.
• Develop customer service solutions to enhance user experience.
• Resolve problems and identify possible website errors.
• Ensure customer satisfaction is met successfully.

Requirements

• High School diploma or equivalent.
• Data entry experience or related experience.
• Quick typing skills.
• Organizational skills.
• Attention to detail.
• Ability to learn and adapt to current technology needs.
• Effective communication and interpersonal skills.
• Customer service skills.
• Managing processes effectively.
• High level of ownership, accountability, and initiative.
• Welcoming and helpful attitude.

Benefits

• 401(K)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance
• Paid vacation