Data Entry Clerk

J J Mcdonnell & Co - Elkridge, MD

Full-time

Elkridge, MD

About the position

J.J. McDonnell is seeking a detail-oriented Data Entry Associate to join their dynamic sales team. The role involves entering and confirming data, supporting customer service, and assisting with returns and credits. The ideal candidate should be organized, accurate, and able to thrive in a fast-paced environment, with opportunities for growth within the company.

Responsibilities

• Enter all outbound orders accurately.
• Verify that data inputted is correct and logical.
• Log data times and send active reports.
• Support transportation and operations to ensure trucks are dispatched on time.
• Enter and verify customer data in their POS systems.
• Perform suggestive selling to current customers.
• Answer customer calls promptly and professionally, escalating issues as needed.
• Take customer messages and orders appropriately, escalating calls and/or issues to the appropriate individual or department.
• Attend to will-call customers.
• Update changes to customer order guides (in Seasoft) under the supervision or request of the account manager.
• Update customer price sheets as scheduled or as needed.
• Compile and analyze sales data.
• Develop product knowledge and market information to continually increase knowledge of the industry and pricing rationale.
• Support customer service and sales department with special projects as assigned.

Requirements

• High School Diploma (Bachelor's Degree is a plus).
• Three to five years of progressively responsible, related experience in a position of comparable scope and size to the Company.
• Ability to learn Seasoft and other POS systems.
• Proficiency in Microsoft Office Suite.
• Excellent problem solving and organizational skills.
• Excellent verbal and written communications skills.
• Able to transfer attention from one task to another frequently without affecting performance.
• Able to notice potential errors, verify and resolve.
• Able to identify and resolve pricing inconsistencies associated with multiple types of pricing methods.
• Able to manage a large volume of detailed work with accuracy.
• Must have great attention to detail with minimal supervision.
• Must have excellent telephone skills and etiquette.
• Must be able to read and write in English.
• Able to work flexible hours as needed.

Benefits

• Medical, Prescription, Dental, Vision, and Life Insurance
• Voluntary Short-term & Long-term Disability
• Employee Assistance Program
• 401(k) plan
• Other employee perks