Data Entry/File Clerk

Robert Half - Boston, MA

Full-time - Entry Level

Boston, MA

Administrative and Support Services

About the position

We are seeking a Data Entry/File Clerk to join our team in the healthcare industry, located in Boston, Massachusetts. This role will involve meticulous data management, customer service, and administrative tasks. It offers a short-term contract employment opportunity, perfect for those who excel in fast-paced, detail-oriented environments. The Data Entry/File Clerk will play a crucial role in ensuring the accurate processing of customer credit applications and maintaining up-to-date customer credit records. This position requires a strong focus on customer service, as the clerk will be responsible for resolving customer queries and concerns in a timely and professional manner. Additionally, the role involves regular monitoring of customer accounts and taking necessary actions based on account status, which is essential for maintaining the integrity of customer information. The ideal candidate will manage inbound calls, providing excellent customer service and forwarding calls as necessary. Strong data entry skills are crucial for keeping customer information accurate and up-to-date. The Data Entry/File Clerk will also maintain an organized filing system for easy access to customer records and collaborate with the team to streamline processes and improve customer service delivery. Adherence to industry standards and company protocols for data management and customer service is a must. The role may also involve assisting with other administrative tasks as needed to support the successful operation of the office.

Responsibilities

• Ensure the accurate and efficient processing of customer credit applications
• Maintain and update customer credit records for future reference and use
• Resolve customer queries and concerns in a timely and professional manner
• Regularly monitor customer accounts and take necessary actions based on account status
• Manage inbound calls, providing excellent customer service and forwarding calls as necessary
• Utilize strong data entry skills to keep customer information up-to-date and accurate
• Maintain an organized filing system for easy access to customer records
• Collaborate with the team to streamline processes and improve customer service delivery
• Adhere to industry standards and company protocols for data management and customer service
• Assist with other administrative tasks as needed to support successful operation of the office.

Requirements

• Minimum of 1 year of experience in data entry or related field in the healthcare, hospitals, or social assistance industry.
• Proficiency in filing and managing records.
• Experience in answering inbound calls and providing excellent customer service.
• Excellent data entry skills, with strong attention to detail and accuracy.
• Strong computer skills, including proficiency in Microsoft Office Suite.
• Ability to handle confidential and sensitive information with discretion.
• Strong organizational skills and ability to multitask.
• Excellent written and verbal communication skills.
• Ability to work both independently and in a team-oriented environment.
• Must adhere to all healthcare regulations and standards.
• High school diploma or equivalent required.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan