Spherion Staffing - Jacksonville, FL
posted about 2 months ago
Interested in a unique data entry opportunity with a fortune 500 brand? We are currently hiring data entry agents to work on the Customer Support team for Coach! Become part of the Coach brand, and don't miss this awesome opportunity to start a new data entry journey with Spherion in partnership with Coach! The Customer Care Professional (CCP) is responsible for supporting back office tasks including credit card verification, backorder management and customer communication, processing return credits and exchanges, and processing customer accommodations. Additionally, this position partners cross-functionally on inquiries related to UPS claims, tag/hardware requests, and auditing, as needed. The successful individual will leverage their proficiency in data entry and customer service to efficiently leverage multiple systems and tools to research and resolve customer issues, process return/exchange and credit/charge transactions, research returned items and resolve customer issues in a professional manner, effectively communicate shipping delays to customers, maintain undeliverable and problem return files, review ecommerce orders to detect fraudulent activity, and perform other duties as assigned.