Data Entry Support

$33,280 - $33,280/Yr

Spherion Staffing - Jacksonville, FL

Full-time - Entry Level

Jacksonville, FL

5,001-10,000 employees

Administrative and Support Services

About the position

Interested in a unique data entry opportunity with a fortune 500 brand? We are currently hiring data entry agents to work on the Customer Support team for Coach! Become part of the Coach brand, and don't miss this awesome opportunity to start a new data entry journey with Spherion in partnership with Coach! The Customer Care Professional (CCP) is responsible for supporting back office tasks including credit card verification, backorder management and customer communication, processing return credits and exchanges, and processing customer accommodations. Additionally, this position partners cross-functionally on inquiries related to UPS claims, tag/hardware requests, and auditing, as needed. The successful individual will leverage their proficiency in data entry and customer service to efficiently leverage multiple systems and tools to research and resolve customer issues, process return/exchange and credit/charge transactions, research returned items and resolve customer issues in a professional manner, effectively communicate shipping delays to customers, maintain undeliverable and problem return files, review ecommerce orders to detect fraudulent activity, and perform other duties as assigned.

Responsibilities

• Support back office tasks including credit card verification, backorder management, and customer communication.
• Process return credits and exchanges, and customer accommodations.
• Partner cross-functionally on inquiries related to UPS claims, tag/hardware requests, and auditing.
• Leverage multiple systems and tools to research and resolve customer issues.
• Process return/exchange and credit/charge transactions.
• Research returned items and resolve customer issues in a professional manner.
• Effectively communicate shipping delays to customers.
• Maintain undeliverable and problem return files.
• Review ecommerce orders to detect fraudulent activity.
• Perform other duties as assigned.

Requirements

• Minimum of 1 year customer service or fraud review experience.
• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Effective decision-making and problem-solving skills.
• Ability to maintain a positive attitude in a fast-paced work environment.
• Excellent organizational skills.
• Ability to interpret data and report appropriately.
• Intermediate computer skills, including proficiency in Windows navigation and MS Office.
• Intermediate mathematical and analytical skills.

Nice-to-haves

• Passion for working within a team environment that delivers great customer experiences.

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Competitive wages, with performance based raises
• 3 weeks of onsite training to support mastery of your skills and knowledge
• Promotional opportunities: Training Team, Workforce Management, Seasonal Team Lead, and more
• Product Discounts: Up to 60% Coach products and more when hired!