SWBC is seeking a talented individual to perform in-line quality control by reviewing, researching, and verifying all insurance updates and payments on escrow loans. This role interprets, sorts, and verifies the accuracy of pertinent insurance data. The individual will be responsible for making necessary outbound calls and/or researching insurance carrier websites to verify and update insurance coverage. Additionally, the role involves entering, editing, or modifying pertinent insurance and escrow payment data into AS400, LPS, Citrix, and FiServ database systems. In this position, you will help enhance overall operations quality by performing inline quality control before updates can be locked into the system. If you enjoy thinking analytically and working behind the scenes, this is the role for you. Essential duties include validating and/or correcting insurance updates and escrow disbursement information by reviewing the Billing Edit Report for all daily escrow accounts to ensure entries are accurate, complete, and adhere to department procedures. You will resolve escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information. The role also requires disbursing insurance premium payments manually for all FiServ and WebServices clients, making necessary adjustments to insurance lines based on data found on reports, documents, or notes on AS400 history. You will review the Exception Report for discrepancies and update AS400, FiServ, or WebServices as needed to ensure the client receives updated and current information. Additionally, you will review the At-or-Near Expired Report to ensure all call attempts have been made and escrow payment information has been obtained to ensure timely processing of payments. The position also involves maintaining service level objectives for all task/CIT received from clients, processing Escrow Rush payment requests, and providing follow-up on every escrow loan that received a cancellation notice for non-payment or with an unknown cancellation reason listed. You will assist with keying escrow exceptions as needed and perform time-sensitive account maintenance before and after account processing cycles. Finally, you will enter updates to the pertinent insurance data into the computer system in a timely manner, ensuring accuracy, completeness, and adherence to department procedures, while performing data processing/customer service functions in support of the SWBC Escrow Tracking Program with the highest degree of accuracy, quality, and efficiency.