Employer Direct Healthcare - Dallas, TX
posted about 2 months ago
Employer Direct Healthcare (EDH) is on a mission to transform access to excellent care for the moments that matter most. As the leading provider of surgical benefits for self-insured employers, we bring guided access to high-quality, affordable care for employers, their employees, and their family members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change. EDH is the market leader for Independent Centers of Excellence (CoE). We have challenged the status quo in healthcare by bringing top quality surgeons within reach of all. Our surgeon-first model is the largest and most accessible network (3-4x larger than our peers), which has delivered an ROI 3x our peers. We serve hundreds of self-funded plan sponsors across 1000+ employers, representing over 4 million people across the U.S. We've saved our clients over $700 million since we were founded! Ultimately, the US healthcare system at-large is flawed. Costs continue to rise while life expectancy stagnates. We are moving the needed on this problem by improving surgery outcomes - making people healthier - and lowering healthcare costs at the same time. In the role of Data Operations Analyst, you will act as a bridge between business problems and technology solutions specifically in the realm of Data. You will work as a liaison between the business units and IT Data Operations team by identifying customer needs and translating those needs into workable solutions. This position will provide support within the Data Operations department across their various goals, initiatives, projects, and day-to-day functions. Key responsibilities will be helping develop scalable processes, ensuring adherence to operational standards, and helping enhance data operational framework and documentation. You will establish and maintain strong relationships with external clients, Implementations, and Client Success teams to seamlessly onboard and support our book of business. You will be the primary point of contact (internal & external) for data operational projects related to product development, new partnerships, or other ad hoc projects. Your role will involve management and QA of all project deliverables, managing timelines, tracking deliverables, providing status updates to internal and external stakeholders, and QA of deliverables. You will use analytical and technical proficiency to efficiently guide the team through the implementation process, assessing business and implementation risks, troubleshooting complex issues, managing internal resources to resolve product and integration issues, and ensuring our client's success in reaching their objectives. Additionally, you will develop implementation plans and be accountable for informing and advising client stakeholders and internal stakeholders of planning and progress. You will also gather and document business requirements, system flows, data flow, data dependencies, and functional requirements for any projects presented to the team. Facilitating requirements gathering sessions, solution analysis, and project kickoffs along with other Agile ceremonies will be part of your responsibilities. You will manage the inbound request queue, prioritize requests, and communicate with stakeholders on timely updates, while also assisting with special projects as requested. Supporting IT team governance, audit, and control processes in means of data documentation of solution, requirements, credentials, and processes will be essential. You will demonstrate technical leadership and exert influence outside of your immediate team, integrating technical expertise and business understanding to create superior solutions for clients.