Data Operations Coordinator

Direct Supply - Brown Deer, WI

Full-time

Brown Deer, WI

Merchant Wholesalers, Durable Goods

About the position

The Data Operations Coordinator at Direct Supply plays a vital role in enhancing customer satisfaction and loyalty by addressing supplier and provider inquiries through various communication channels. This position involves providing level 2 support for data updates, analysis, and troubleshooting, while also contributing to process improvement initiatives aimed at boosting customer satisfaction.

Responsibilities

• Input, audit, and maintain product and customer information in the database according to requests received through ticket requests.
• Respond to customer requests and issues using in-house built tools and direct SQL.
• Communicate with customers to clarify requirements of requests when needed.
• Identify and resolve production-related errors.
• Validate all information received to ensure accuracy and communicate completion of tasks.
• Perform responsibilities in accordance with service level agreements.
• Maintain and revise procedural lists, customer information, and coding schemes to process tasks.
• Monitor online database access feeds to ensure data is being accepted within the DSSI system.
• Perform projects and tasks as assigned by the Manager of Operations.

Requirements

• Associate's degree with a technical background or equivalent experience.
• Data management experience.

Nice-to-haves

• Bachelor's degree
• Experience with Ticketing Software such as Zendesk
• 1+ year of SQL experience, including the ability to write, maintain and run queries
• Advanced knowledge using Microsoft Excel
• 1+ year(s) of customer service experience, especially fielding requests via email or chat.

Benefits

• Generous benefit package available.