Data Quality and Integrations Analyst

$62,060 - $66,387/Yr

Human Rights Watch - Amsterdam, NY

Full-time - Entry Level

Amsterdam, NY

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Data Quality & Integrations Analyst role, within the Fundraising Systems & Data Analysis team responsible for managing the cleansing, transformation, monitoring, and standardization of HRW's robust and growing sources of fundraising data. The Analyst will work as part of the Fundraising Analytics team to enhance HRW's data hygiene protocols; design systems for proactively identifying/ triaging data issues and inputting/processing data consistently; and manage the day to day prioritization and resolution of data inconsistencies. The right candidate will have a strong analytical orientation, technical acumen, and a demonstrated ability to operationalize data hygiene practices to sustainably support the overall health of HRW's fundraising data and ensure it effectively supports the department's business goals. This position reports to the Senior Manager, Analytics and Insight, on the FSDA team and may be based in any of the following HRW Offices: Chicago, New York, Washington DC, Sao Paulo, London, Brussels, Amsterdam, Berlin, Amman, Nairobi, Tunis, Toronto or Johannesburg.

Responsibilities

• Implement a proactive discovery and monitoring process/system for data integrity, consistency, and hygiene problems.
• Develop product based solutions with the CRM, Digital product owners to ensure data validation is front of mind.
• Maintain central ownership and strategy for proactive and reactive data hygiene processes.
• Provide tactical support of critical Leadership Gift data hygiene.
• Develop protocols for triaging, prioritizing, delegating, and monitoring data hygiene issues.
• Design and execute data input and data transfer protocols.
• Define shared cross-team responsibilities for data fixes.
• Define and develop critical onboarding training and materials related to data management.
• Develop, communicate, and monitor third party data usage policies.
• Work with Fundraising Systems, IT teams, and stakeholders to codify incident response protocol.
• Explore and make recommendations for other mechanisms to ensure data integrity.
• Ensure that we work towards Master Data Management and creation of the supporter-360 views of HRW data.
• Develop and maintain a comprehensive data integration strategy for Fundraising Systems.
• Collaborate with CRM Product Manager, Digital Product Owner, and IT CRM team to identify data integration needs.
• Work closely with CRM Product Manager, Digital Product Owner, and IT CRM team to configure, test, and deploy data integration solutions.
• Perform data mapping and data transformation activities.
• Troubleshoot and resolve data integration issues.
• Monitor and analyze data integration processes.
• Document data integration processes, configurations, and guidelines.
• Collaborate with the team to identify areas for system enhancements.
• Participate in, and support staff with, the planning and execution of User Acceptance Testing (UAT).
• Assist in promoting user adoption of fundraising systems through communication efforts and training initiatives.
• Carry out other duties as required.

Requirements

• A bachelor's degree or equivalent work experience is required.
• Minimum of 2 years in a QA/QC engineer, data analysis, data management, or technical business analyst role.
• Salesforce experience strongly preferred.
• Knowledge and experience in nonprofit fundraising and marketing, preferably in a global INGO context.

Nice-to-haves

• Hands-on experience with data analysis, quality, cleansing, extracting, and validation (ETL) processes and tools.
• Fluency in SQL or similar database query language required.
• Knowledge of both using and configuring Application Programme Interfaces to perform data integrations.
• Basic understanding of nonprofit fundraising principles and practices is desirable.
• Proficiency with Microsoft Office software.

Benefits

• Competitive compensation and employer-paid benefits including medical, dental, vision, disability and life insurance.