Data Science - Senior Digital Research & Analytics Analyst

About the position

Utilizes both qualitative and quantitative data to ensure optimal site health and move the needle on satisfaction scores. Is responsible for staying abreast of the fast moving industry to identify the latest market developments, synthesize competitive research insights, and inform a product roadmap that drives customer satisfaction and improved conversion.

Responsibilities

• Identifies actionable market insights for future customer centric enhancements using customer surveys, direct customer feedback, market research, call shadowing, competitive benchmarking, and other tools.
• Effectively pinpoints and triages existing customer pain points.
• Prioritizes production issues and trends.
• Analyzes and takes action on key metrics, in partnership with Product Managers and IT teams.
• Reviews key site health metrics daily.
• Develops a product roadmap based off of customer insights, cross-department collaboration, and company goals.
• Works with analytics and IT teams, to create business cases to support product recommendations.
• Identifies/prioritizes optimization testing opportunities across the breadth of our digital tools.
• Understands the existing features and the value they drive for our customers.
• Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
• Performs related duties as required.

Requirements

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 3-5 years of relevant experience, required.

Nice-to-haves

• SQL
• Python
• Tableau
• Cloud Computing
• Experience working in Data Science projects