Wit Agency - Troy, MI
posted about 1 month ago
WIT is an analytics and automation consulting firm based in Troy, Michigan, established in 1996. We are currently seeking a full-time Senior Data Scientist with expertise in machine learning (ML) and artificial intelligence (AI) to join our team. This role is pivotal in developing customer experience solutions that leverage data and analytics to enhance digital customer channels, such as web and IVR, while minimizing the need for human interactions in the contact center. The ideal candidate will possess a strong acumen in data analytics and a proven track record of delivering successful projects that delight customers. In this position, you will be responsible for developing and implementing data models aimed at improving customer experiences. You will utilize advanced data science techniques, including Generative AI and ChatGPT, to perform analyses that drive insights and enhance customer interactions. Your role will also involve meeting with customers to gather both business and technical requirements, establishing yourself as a trusted advisor in data and analytics, and fostering a culture of accountability and process within the team. We are looking for a candidate who not only has the technical skills but also possesses excellent communication and facilitation abilities. You will be expected to lead by example and contribute to a supportive and dynamic work environment that encourages innovation and growth. If you are passionate about data science and eager to make a significant impact in the customer experience domain, we encourage you to apply and become part of our growing team.