Wit Agency - Troy, MI

posted about 1 month ago

Full-time - Mid Level
Onsite - Troy, MI
Truck Transportation

About the position

WIT is an analytics and automation consulting firm based in Troy, Michigan, established in 1996. We are currently seeking a full-time Senior Data Scientist with expertise in machine learning (ML) and artificial intelligence (AI) to join our team. This role is pivotal in developing customer experience solutions that leverage data and analytics to enhance digital customer channels, such as web and IVR, while minimizing the need for human interactions in the contact center. The ideal candidate will possess a strong acumen in data analytics and a proven track record of delivering successful projects that delight customers. In this position, you will be responsible for developing and implementing data models aimed at improving customer experiences. You will utilize advanced data science techniques, including Generative AI and ChatGPT, to perform analyses that drive insights and enhance customer interactions. Your role will also involve meeting with customers to gather both business and technical requirements, establishing yourself as a trusted advisor in data and analytics, and fostering a culture of accountability and process within the team. We are looking for a candidate who not only has the technical skills but also possesses excellent communication and facilitation abilities. You will be expected to lead by example and contribute to a supportive and dynamic work environment that encourages innovation and growth. If you are passionate about data science and eager to make a significant impact in the customer experience domain, we encourage you to apply and become part of our growing team.

Responsibilities

  • Develop and implement data models to improve the customer experience of digital customer channels (web/IVR).
  • Reduce the number of analog (human) interactions in the contact center (calls/emails).
  • Utilize data science and Generative AI / ChatGPT for analysis.
  • Meet with customers to gather business and technical requirements.
  • Establish trust advisor status for data and analytics customers.
  • Lead by example through a culture of accountability and process.

Requirements

  • Bachelor's degree in data science or computer science.
  • Minimum 3 years of experience in Data Science, including ML/AI experience and consumer experience data modelling.
  • Experience working with data in the Customer/Digital Experience (CX or DX).
  • Demonstrates passion and curiosity for working with Generative AI/ChatGPT.
  • Strong data analyst skills with a background in advanced analytics or data science, particularly with Python.
  • Experience with Text Analytics and AZURE ML preferred.
  • Experience in creating data models, including predictive modeling.
  • Highly proficient in Python.
  • Excellent facilitation, verbal, and written communication skills.

Nice-to-haves

  • Experience with Text Analytics and AZURE ML preferred.
  • Local candidates preferred, either remote/hybrid local.

Benefits

  • 401(k)
  • 401(k) match
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance
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