Data Visualization and Reporting Analyst

Ferguson Enterprises - Remote, OR

Full-time - Mid Level

Remote - Remote, OR

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

The Data Visualization and Reporting Analyst will play a crucial role in the Ferguson Enterprise Application organization within the Technology department. This position focuses on building and driving reporting initiatives to enhance service performance across teams. The analyst will leverage communication and analytical skills to prepare, present, and communicate various performance metrics, operational metrics, and dashboards, ensuring that the information is delivered consistently and meaningfully to stakeholders.

Responsibilities

• Establish and maintain a reporting program within the Enterprise Application area.
• Collaborate with leadership to establish and identify measurable key performance indicators.
• Communicate overall performance metrics to members of the Enterprise Application teams and the Technology leadership team.
• Collaborate with teams to ensure understanding of reporting metrics, including all types of metrics available to teams.
• Establish and implement data collection procedures with teams to drive timelines and significant metrics.
• Report and monitor ITIL focus metrics to highlight trends and drive operational improvements.
• Build visuals that showcase a team's operational, performance, and delivery metrics.
• Drive continuous improvements of the reporting program.
• Establish and maintain real-time operational dashboards.
• Work with delivery teams to establish reporting metrics around demand volume, work in progress, and delivery metrics.
• Drive integrations between tools to improve overall data integrity.
• Understand and translate raw data to visual representation and consumable information.
• Drive consistent reporting across the Enterprise Application area.
• Establish metric tracking to show teams period-over-period information to drive continuous service improvements.

Requirements

• Prior experience building and delivering an IT reporting program.
• Experience working with Service Now, Service Now Performance Analytics, Service Now reporting, AirTable, JIRA, and other reporting tools.
• ITIL knowledge to drive ITSM report needs.
• Ability to adapt and work with a variety of teams with different capabilities.
• Experience helping teams identify key metrics.
• Experience building real-time operational dashboards helping teams capture metrics.
• Ability to establish cadences and drive standards for teams.
• Detail-oriented with excellent written and oral communication skills.
• Self-starter; able to bring clarity from general requirements.
• Ability to understand and analyze data.
• Ability to prepare and present data in various formats and forums.
• Able to work well with others and bring knowledgeable expertise to the teams.
• Problem solver with the ability to multi-task.
• Strong organizational and social skills.

Nice-to-haves

• Experience with AirTable.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities