Database and Ticket Operations Coordinator

Quintevents - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

1-10 employees

Administrative and Support Services

About the position

The Salesforce Management & Ticket Operations Coordinator at QuintEvents plays a crucial role in the event operations team, focusing on the management of the Salesforce CRM system and ticketing processes. This position ensures that all event launches are accurately inputted into Salesforce, facilitating a smooth transition from event initiation to sales and fulfillment. The ideal candidate will be a tech-savvy professional with expertise in Salesforce and ticketing systems, capable of enhancing customer experiences and managing complex operational tasks.

Responsibilities

• Assist in the input, configuration, and management of all events within the Salesforce CRM platform, ensuring data accuracy and completeness.
• Regularly update and audit Salesforce data to maintain accuracy.
• Provide training to internal teams on effective use of Salesforce for event management and ticketing.
• Collaborate with IT and Salesforce administrators to resolve issues and implement new features.
• Coordinate the fulfillment of both digital and physical tickets, working with vendors, partners, and internal teams.
• Monitor ticket sales performance and assist in generating reports for senior management.
• Ensure compliance with relevant regulations and best practices related to ticketing.
• Manage and maintain seating inventory for assigned events.
• Serve as a point of contact for ticket-related inquiries and guest service issues.
• Assist in setting up and maintaining remote box offices for events, including pre-event testing.
• Provide on-site support during events, including ticket operations, guest services, and troubleshooting.
• Assist in the preparation and execution of ticketing strategies to enhance the guest experience.
• Work closely with the Salesforce Management & Ticket Operations Manager to ensure all tasks are completed on time and to a high standard.
• Communicate effectively with team members and other departments to align on goals and priorities.

Requirements

• 2+ years' progressive experience in ticketing and CRM software management.
• Bachelor's degree or higher in Hospitality Management, Business, Marketing, or related field.
• Proficient computer skills including but not limited to Excel, CRM software, and project management tools.
• Live/sporting events experience preferred.
• Bi/multilingual preferred.

Nice-to-haves

• Experience in event coordination and management.
• Strong interpersonal skills and ability to build relationships.

Benefits

• Flexible working hours
• Opportunity for international travel
• Professional development opportunities