Unclassified - Charlotte, NC
posted 20 days ago
The Database Architect position is a critical role within the Service Transformation team at Charter, focusing on enhancing the Centralized Decisioning Engine (CDE) powered by Pega. This team is dedicated to improving customer interactions by utilizing advanced data analytics and business rules to predict customer needs and recommend the best actions. The architect will play a pivotal role in validating and sourcing data within the Pega system, ensuring that the data ingestion processes are optimized for efficiency and effectiveness. This position is essential for maintaining the integrity and accessibility of data, which is crucial for the success of the CDE and ultimately for enhancing the customer experience. The role encompasses three main responsibilities: first, the architect will be responsible for the validation and sourcing of data within the Pega platform. This involves understanding how data needs to be ingested into Pega and what modifications are necessary to optimize the database architecture. Second, the architect will focus on data ingestion processes, ensuring that data flows seamlessly into the system. Lastly, the architect will be tasked with data validation and reporting, collaborating closely with the Pega team to ensure that the data is accurate and accessible for organizational needs. This project is significant as it leverages Pega, an emerging technology widely adopted by major banks, insurance companies, and telecommunications firms. Charter is at the forefront of utilizing this technology to enhance customer experiences, making this role not only impactful for the organization but also for the customers it serves.