Database & Middleware Operations Technology Manager

$129,963 - $168,952/Yr

Appalachian Power Company - Columbus, OH

Full-time - Mid Level

Onsite - Columbus, OH

Utilities

About the position

The Technology Manager for Database & Middleware Operations is responsible for the strategic direction and management of technology services within a Business Unit. This role involves leading teams to achieve operational excellence, managing technology staff, and ensuring the delivery of high-quality Middleware and Database solutions. The manager will oversee project metrics, financial planning, and employee development while promoting best practices in ITIL and technology processes.

Responsibilities

• Lead a collective team of employees and strategic partner resources in AEP's infrastructure operations to achieve operational excellence across the enterprise.
• Support infrastructure operations 24x7 including on call and major incidents.
• Support Middleware and Database deployments, lifecycle, maintenance, and incident response for infrastructure assets for AEP.
• Deliver industry best Middleware and Database solutions that enhance process consistency and productivity leveraging process standardization and automation.
• Manage key operational and project metrics in support of KPI / SLA objectives in achieving business financial and delivery objectives.
• Implement industry best practices for ITIL and oversee database and Middleware ITSM processes including Incident, Change, problem, and configuration management.
• Provide financial leadership, including strategic forecasting and planning; establish and manage departmental O&M and capital budgets.
• Provide training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities.

Requirements

• Bachelor's degree in computer science, engineering, business, or related technical field.
• 8 or more years of technology experience; 4-6 years of direct supervision experience preferred.

Nice-to-haves

• 3+ years leading Database and Middleware Operations roles
• Experience in leading technical projects and/or leading a team of engineers including co-sourcing teams
• Experience across other infrastructure technologies
• Experience in Utilities vertical
• Experience in Cloud deployments (IaaS, PaaS)
• Demonstrated success in being an advocate for exceptional team culture.

Benefits

• Flexible work location options
• Training opportunities for employees
• Financial leadership and planning support