American Electric Power - Columbus, OH
posted 4 months ago
The Technology Manager for Database & Middleware Operations is responsible for the strategic direction of technology domains, services, or processes within the broader strategy of a Business Unit (BU) customer or technology functional area. This role promotes and applies technology processes and solutions to meet the needs and align with the strategies of the BU customer or technology functional area. The Technology Manager will directly manage and develop technology staff, fostering collaborative relationships with operating companies, BUs, and technology teams. The position requires leading teams to complete projects and services while performing all technology work activities through efficient processes and effective resource utilization. Responsibilities include decision-making, risk assessment, task prioritization, project assignment, employee development, performance feedback, motivation, team building, communication, planning, resource allocation, cost control, problem resolution, customer service, and client relations. The role is guided by policies, procedures, and business plans, with oversight from a senior manager. Essential job functions include leading a collective team of employees and strategic partner resources in AEP's infrastructure operations to achieve operational excellence across various business areas, including corporate, distribution, transmission, and generation. The Technology Manager will support infrastructure operations 24/7, including on-call and major incident management, and oversee Middleware and Database deployments, lifecycle maintenance, and incident response for infrastructure assets. The role also involves delivering industry-best Middleware and Database solutions that enhance process consistency and productivity through process standardization and automation. The manager will effectively lead within an operating model that includes both employees and co-sourcing teams, manage key operational and project metrics to support KPI/SLA objectives, and implement best practices for ITIL while overseeing database and Middleware ITSM processes. Financial leadership is also a critical aspect of the role, including strategic forecasting and planning, as well as establishing and managing departmental budgets in coordination with the Technology organization's plans. Additionally, the Technology Manager will provide training opportunities for employees to enhance their skills and ensure they are well-equipped to contribute to the company's success.