Database Operations Coordinator

- Entry Level

St. Paul, MN

About the position

The Database Operations Coordinator is responsible for accurate, appropriate and timely processing of contributions, all aspects of gift accounting and documentation through the AudienceView database, financial reporting and reconciliation. Runs and maintains regular sales reports for ticket sales. This position also serves as a liaison between the finance and development departments.

Responsibilities

• Enters gifts and pledges into AudienceView database on a daily basis
• Performs routine maintenance tasks related to the sustainer program, including setting up ACH sustainer gifts and recurring payments
• Serves as primary contact for corporate matching gifts and third-party giving platforms
• Enters any corrections in AudienceView database as directed by Finance department
• Creates new AudienceView accounts; maintains all existing AudienceView accounts for the Development Department
• Pulls and manages donor listings for publication in print and digital
• Maintains user passwords and access rights for AudienceView database
• Serves as main department liaison to AudienceView software vendor
• Represents Development department in discussions with internal constituents about database use, processes, and needs
• Co-leads internal AudienceView users group with Database and Analysis Coordinator, including development of agendas, facilitation of meetings, taking and distribution of minutes, and following up on assigned tasks
• Identifies query and reporting needs; produces reports, writes queries
• Evaluates database training needs of each Development Department employee; trains department staff on all aspects of the AudienceView database
• Coordinates with Ticket Office Manager to ensure accurate initial and ongoing training for ticket office staff for gift-related activity in AudienceView database
• Creates, updates, and maintains accurate manuals, process documentation, etc. for AudienceView-related tasks in Development
• Provides proper documentation and reconciliation of all gift transactions to finance, ensuring daily, weekly, monthly and yearly financial accountability
• Produces monthly tracking report, annual campaign, and other reports as necessary
• Serves as a Liaison for donors, providing ticket services and information about organizational programming and activities
• Assists with major gifts prospect research as directed
• Manages departmental inventory and ordering of print materials
• Assists with special event planning and execution
• Performs other duties as apparent or assigned

Requirements

• High school diploma, or equivalent
• Ability to handle multiple tasks with attention to detail and accuracy
• Superlative verbal and written communication skills
• Direct experience with fundraising software and/or other database software (AudienceView preferred)
• Ability to analyze, synthesize, and succinctly convey complex information
• Excellent computer skills, including extensive experience with Microsoft Office, including Outlook, Word, and PowerPoint

Nice-to-haves

• College degree, or equivalent combination of education and experience
• At least one year professional experience with database management and/or experience in a nonprofit development setting
• Interest in and/or knowledge of music or the arts

Benefits

• Medical and Dental Insurance with generous employer contributions
• Employee Assistance Plan
• Voluntary Vision Insurance
• Company paid Life, AD&D and Long-Term Disability insurance
• Voluntary workplace benefits including Short Term Disability, Cancer Care, Hospitalization and Accident insurance plans
• Workers Compensation insurance
• 403(b) Retirement Savings Plan (Traditional and Roth options) with 5.5% match for administrative employees
• Generous Paid Time Off (PTO) and Paid Sick time
• Paid parental leave
• Free tickets to most SPCO concerts
• Hybrid work environment