Database Senior Support Engineer - Software Development and Windows

$44,907 - $126,110/Yr

Oracle - Boston, MA

Full-time - Mid Level

Boston, MA

Publishing Industries

About the position

As a Database Senior Support Engineer for Software Development and Windows at Oracle, you will be responsible for delivering post-sales support and solutions to customers, acting as a technical interface for problem resolution related to Oracle products. This role involves managing customer relationships, resolving technical inquiries, and contributing to product improvement initiatives while maintaining a high standard of customer service.

Responsibilities

• Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards.
• Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.).
• Contributing to Knowledge Management content creation and maintenance.
• Working with development on product improvement programs (testing, SRP, BETA programs etc.) as required.
• Operating within Oracle business processes and procedures.
• Respond and resolve customer issues within Key Performance Indicator targets.
• Maintaining product expertise within the team.
• Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product.
• Participate in weekend rotations and shifts.
• Work with development specialist in order to fix code issues.
• Interact with experienced database specialists from various business areas.
• Be up to date with the latest system configurations and product releases.

Requirements

• 5+ years of software development experience in PL/SQL, Java and Oracle drivers for Microsoft.
• Experience in Pre-compilers and Oracle Call Interface (OCI) concepts.
• Experience in Java, Java script, Java Virtual Machines (JVM).
• Proven professional and technical experience with Oracle database technologies.
• Excellent communication skills are required.
• Proficiency in English language both verbal and written is a must.
• BS in Computer Science/Management Information Systems/Science/ Engineering/Math with at least 3.0 GPA.

Nice-to-haves

• C#, Visual Studio, Coding in C and C++ using above interfaces.
• .Net Coding and Windows Debugging.
• Operating System concepts.
• Working knowledge of Oracle cloud or any other leading cloud technologies preferred.
• Windows Admin including Middle tier environments.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance