Database Specialist

$52,603 - $76,357/Yr

Bemidji State University - Bemidji, MN

Full-time

Bemidji, MN

Educational Services

About the position

The Database Specialist at Bemidji State University (BSU) is responsible for maintaining the BSU Foundation's constituent relationship management (CRM) database, ensuring data accuracy, and implementing data maintenance procedures. This role involves providing training and support to end-users, conducting data analytics to inform strategic decision-making, and ensuring compliance with data privacy legislation.

Responsibilities

• Administer the fundraising and donor management CRM solution (Blackbaud Raiser’s Edge), establishing and implementing database management policies and procedures, and ensuring end-users receive training and support.
• Develop, document, and update data maintenance policies and procedures.
• Research, review, and implement best practices in data management.
• Review and interpret legislation regarding data privacy and formulate new internal policies and procedures to maintain compliance.
• Develop and provide training to new users and continuing education as new software features or applications are implemented.
• Assign and maintain appropriate security access rights and roles for all end-users.
• Train and supervise student workers in data entry/input.
• Serve as the technical contact for the University Advancement office, evaluating and advising on new software applications to meet organizational needs; implementing applications and troubleshooting technical issues.
• Input, analyze, resolve, and maintain data to ensure data integrity.
• Import data from various sources/third-party vendors, including new graduate records, employment information, biographical updates, and data in goal areas.
• Establish and maintain working relationships with campus departments to obtain accurate data on BSU employees, retirees, emeriti, and other affinity groups.
• Research, recommend, schedule, and execute data appends using third-party vendors as needed.
• Routinely audit CRM for missing, incomplete, or inconsistent data and establish a process for updating.
• Execute complex analysis for segmented appeals and communications, exporting data, and presenting data, findings, and recommendations to advancement team members.
• Establish workflow and implement a project management system for managing internal and external requests for data and technical support.
• Develop, generate, and provide relevant reports as requested for VSE report, appeal/giving analysis, fundraising reports, event registration lists, and other reports.
• Assist with opening daily mail, logging checks, and providing an accurate list to the Gift Processing Specialist.
• Provide event assistance, including onsite registration/check-in and event setup as needed.
• Assist constituents on the phone or in-person as needed.
• Attend relevant team meetings and professional development.

Requirements

• Associate degree in a technical field such as business, computer science, data analytics, applied science or similar, or an equivalent combination of related training, education, and/or experience.
• Comprehensive understanding of and direct experience in maintaining a CRM.
• Demonstrated knowledge of database management best practices.
• Analytical skills to develop complex queries and reports and make recommendations for data improvement processes.
• Advanced computer skills to efficiently and accurately enter and import data from multiple platforms, integrate new software features, and troubleshoot problems.
• Demonstrated knowledge of various software, such as Microsoft Excel, CSV, Word, and other programs, used for creating reports, developing mailing lists, and merging data.
• Strong verbal and written communication skills to train and work with end users and other team members who make data or report requests.
• Problem-solving skills and the ability to prioritize projects.

Nice-to-haves

• Bachelor’s degree in information technology, computer science, business, or related field.
• Experience with Blackbaud Raiser’s Edge CRM.
• A demonstrated commitment to the principles of diversity, equity, inclusion and anti-racism.

Benefits

• Salary depends on qualifications; current page range is $25.29-36.71 per hour.
• Full-time position with unlimited hours.
• Professional development opportunities.