Datacenter Field Technician

Advantage Technical Services - Seattle, WA

Full-time - Entry Level

Seattle, WA

Administrative and Support Services

About the position

As a Datacenter Technician, you will be responsible for resolving hardware and software infrastructure issues in support of our client's data centers. This role involves using systems analysis techniques to troubleshoot and resolve issues related to servers, networks, and security, ensuring efficient operation of IT infrastructure.

Responsibilities

• Analyzes, troubleshoots, and resolves issues within IT infrastructure including Enterprise systems, servers, storage, and networking.
• Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting.
• Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
• Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.
• Able to proficiently perform data center support tasks with little guidance.
• Demonstrate hands-on practical knowledge of systems and policies.
• Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities.

Requirements

• Must have a basic understanding of Storage theory, Server layout and Network concepts.
• Must have mechanical aptitude and ability to follow procedures to make component level repairs using industry best practices.
• Requires good understanding of the general/technical aspects of the job.
• Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.
• Must possess professional written and verbal communication skills.
• Must be organized and able to document daily activities.
• Must maintain successful communication and working relationship with management & peers of all levels.
• Teamwork and interpersonal skills.
• Must be willing to work outside of standard business hours and weekends.
• Must be willing to travel for out of state projects.

Nice-to-haves

• Experience with pallet jack and data center server lifting tools is a plus.
• Linux, Virtualization and Windows Server experience a plus.

Benefits

• Medical, dental, and vision plans
• Pre-tax savings plans
• Pre-tax parking and commuter plans
• Supplemental health and welfare plans
• Retirement savings plan
• Employee assistance program
• Pet insurance
• Paid holidays