Datacenter Operations Specialist

$80,000 - $159,600/Yr

Microsoft - Los Angeles, CA

Full-time - Entry Level

Remote - Los Angeles, CA

5,001-10,000 employees

Publishing Industries

About the position

As a Datacenter Operations Specialist at Microsoft, you will be responsible for IT and logistics support for a portfolio of edge sites, ensuring seamless operations and high-quality service delivery. This role emphasizes ownership of the sites managed, collaboration with partner teams, and the development of new processes to enhance operational efficiency. You will play a key role in maintaining the infrastructure that supports Microsoft's cloud services, contributing to a culture of safety, sustainability, and continuous improvement.

Responsibilities

• Work across partner teams to support deployment, break fix, inventory and asset management, security, design and build, and compliance to ensure seamless site operation.
• Develop and maintain relationships with leased facility landlord(s), IT service providers, and partner support teams.
• Assume accountability for executing all physical infrastructure resources required to provide capacity.
• Provide quality control for datacenter-wide IT maintenance support activities across multiple service lines.
• Be the primary point of contact for response to major incidents at datacenter(s) and participate in proactive resolution of such incidents.
• Oversee successful SLA adherence in deployment, break fix, and inventory and asset management for datacenters to ensure compliance with Microsoft internal security and compliance teams.
• Contribute to regional and global improvement programs as required.

Requirements

• High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments.
• Ability to meet Microsoft, customer and/or government security screening requirements.

Nice-to-haves

• 2+ years' experience in a 24x7x365 production environment or related experience.
• Technical College degree or certification in Computer Science, Math, Telecommunications, or equivalent work experience.
• Knowledge of physical Enterprise-class IT infrastructures.
• Strong problem-solving skills, analytical capabilities, data analysis and attention to detail.
• Ability to effectively prioritize and execute multiple tasks and projects autonomously.
• Excellent customer service, interpersonal awareness, and communication skills (written and verbal).

Benefits

• Health Insurance
• Unlimited time off for full-time employees
• Employee Discount Programs
• 401k matching
• Professional development opportunities
• Diversity & Inclusion trainings and events