Datacenter Technician

$60,000 - $65,000/Yr

Commissioning & Technical Global Solutions - Chicago, IL

Full-time

Chicago, IL

Professional, Scientific, and Technical Services

About the position

The Connectivity & Hardware Support Engineer role involves providing essential support for cabling infrastructure and network hardware across multiple client sites. The position requires delivering high-quality service while ensuring seamless operations at various data centers and office locations. The engineer will work under the supervision of the Service Delivery Manager and will be responsible for tasks such as patching, break-fix support, circuit provision, and hardware installations.

Responsibilities

• Monitor the client's ticket system and ensure all tasks are completed in line with SLAs.
• Audit and document existing cabling installations and desktop configurations, including power and patching setups.
• Create patching schedules as needed, utilizing Cable Management Software.
• Conduct disconnection/reconnection of desktop equipment, ensuring proper labelling for smooth operations.
• Perform IMAC-D tasks (Install, Move, Add, Change, Dispose) on desktop equipment and peripherals.
• Perform data wiping activities using specialized software tools.
• Execute various types of patching/jumpering for voice and data cabling, both copper and fiber.
• Test and troubleshoot Copper and Fibre Cabling Infrastructure using continuity testers, tone generators, and modern standards testers.
• Manage Copper Voice and Data terminations based on the client's cabling systems.
• Maintain accurate records of stock usage and report any shortfalls to the line manager.
• Conduct surveys and update technical drawings and schedules as required.
• Install and test analogue, digital, and VOIP phone handsets, offering headset support where necessary.
• Build, Rack, and Stack Network and Server Hardware in Data Centers, ensuring proper connectivity.
• Handle Network Hardware break-fix activities, such as replacing power supplies, modules, and fans.

Requirements

• Proven experience in Voice and Data Cabling environments.
• Experience in a Moves, Adds, and Changes (MAC) environment.
• Strong understanding of modern network infrastructure and the ability to work with LAN/WAN and Active devices.
• Extensive knowledge of fibre and copper voice/data cabling, including testing, termination, and the use of relevant equipment.
• Familiarity with Rack and Stack systems for servers and network hardware.
• Competence in using Service Now and other asset management/process tools.
• Strong knowledge of Server Patching and Copper Voice and Data terminations.
• Experience in using hand-held Cable Standards Testers, light source, and power meters.
• Ability to work with complex systems, ensuring operational excellence and safety standards.