Datacenter Technician

$65,000 - $75,000/Yr

New Era Technology, Us - New Albany, OH

Full-time - Mid Level

New Albany, OH

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Datacenter Technician at New Era Technology is responsible for providing onsite technical services in support of Mission Critical Cooling Systems. This role involves installation, startup, commissioning support, and maintenance services, ensuring the efficient operation of technical systems in a data center environment. The technician will work closely with a team of skilled professionals to deliver exceptional service to clients, contributing to the company's mission of securely connecting people, places, and information.

Responsibilities

• Participates in system deployment projects by delivering installation, startup, and commissioning support services.
• Provides onsite support by assisting in fault isolation of electro-mechanical systems.
• Identifies necessary parts to resolve customer equipment failures.
• Responds onsite to dispatches for scheduled and unscheduled service requests within required timeframes as specified in customer service level agreements (SLAs).
• Contributes to the development of service bulletins, procedures, process improvements, and other collateral duties as required.
• Maintains accurate customer service records and reports within the Case Management System/CRM.
• Contributes to the creation of Knowledge Articles and other technical-related documentation.
• Serves as a resource to sales personnel for the assigned service area.
• Recommends improvements to manuals, operational processes, and procedures as needed.
• Contributes to training course content development and provides training to customers and other field service personnel as required.
• Maintains knowledge of new products.

Requirements

• Minimum of 5 years of experience in field service or a similar technical support-related position.
• Associate degree from a two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience.
• Prior experience working within Data Center environments is a plus.
• Experience with rack, stack, patch, cabinets, and networking.
• Ability to successfully apply technical knowledge to identify root causes.
• Ability to demonstrate excellent customer service and communication skills.
• Ability to read basic product drawings, electrical schematics, and technical specifications.
• Requires the ability to manage priorities effectively.
• Troubleshooting skills and sound technical judgment.
• Ability to work both onsite independently and as part of a team.
• Availability to work extended hours, including participation in a 24/7 on-call rotation.
• Ability to pass customer-specific background check processes, if applicable.
• Prior experience with electro-mechanical equipment, servos, sensors, and actuators.
• Hands-on hardware troubleshooting and repair experience.

Nice-to-haves

• Prior experience in a data center environment.
• Experience with electro-mechanical equipment.

Benefits

• Medical
• Dental
• Vision
• 401K with a match
• 28 paid days off including company holidays
• 5 different Flexible Spending account options