Datacenter Technician

World Wide Technology - Oakland, CA

Full-time - Mid Level

Oakland, CA

Wholesale Trade Agents and Brokers

About the position

The Datacenter Engineer position is a senior-level role focused on deploying and troubleshooting networking infrastructure in various environments, including data centers, enterprises, and retail spaces. The role requires extensive experience in cabling, networking integration, and project management, with a strong emphasis on customer satisfaction and quality execution. The engineer will lead projects, mentor junior staff, and ensure compliance with customer and internal standards while being prepared for significant travel within the Bay Area and potentially beyond.

Responsibilities

• Lead a variety of projects for customers across data center, enterprise, and retail spaces, ensuring all scope is completed and deliverables are acquired on time.
• Pull and terminate Cat6/6a and various fibre structured cabling systems.
• Rack and stack network devices, decommission old devices, and patch cables.
• Deploy fully built racks into datacenters and other environments, installing all cross-connect cabling as required.
• Install Wireless Access Points, terminate, test, and dress cabling to a high standard.
• Work with local partners or internal field engineers on more complex projects.
• Mentor and train newer colleagues to execute effectively on their own and with other partners.
• Act as a trusted advisor onsite, ensuring customer standards and SE&I standards are maintained and exceeded.
• Provide lessons learned after projects to improve the quality of the team's execution.
• Provide redline documentation updates to the wider engineering team for review to ensure documentation is up to date and accurate.
• Provide accurate As-Built documentation after projects to aid the CAD team in delivering final documentation to the customer.
• Use internal WWT Tools to access supply chain data and understand escalation processes for issues or gaps.
• Expand knowledge on core network technologies, including routing and switching, WIFI, firewalls, compute, storage, AV, power, and cabling.

Requirements

• Minimum 5 years' experience in the field deploying infrastructure projects for large enterprise customers for a VAR or SI.
• Cabling certification desirable - CNCI, BTEC, City & Guilds or BICSI.
• Proficient in the use and understanding of copper and fibre testing equipment, including OTDR, fluke, network analyser, and wire map.
• Ability to read and interpret MOPs, Cable Run Lists, Patch Plans, and schematics.
• Excellent ability to interpret the impact of network changes.
• Deep experience in the installation, maintenance, and troubleshooting of infrastructure components.
• Adept at fault finding and troubleshooting in high-pressure, mission-critical environments.
• Knowledge of how to read and analyze wireless survey results (Ekahau, Airmagnet, Hamina, etc.) and reports, as well as how to correctly advise changes to resolve signal issues and anomalies.
• Demonstrated experience of logical configuration - install firmware, push configurations, make configuration changes, and troubleshoot using CLI & GUI.
• Strong customer-facing skills.
• Strong practical skills.
• CCNA/CWNA or demonstrable knowledge preferred.

Nice-to-haves

• Experience with Ekahau or Hamina for wireless deployment and troubleshooting.
• Familiarity with advanced networking concepts and technologies.

Benefits

• Competitive salary based on experience.
• Opportunity for contract extension beyond 6 months.
• Travel costs covered by the client.