Datacenter Technician

HCL Technologies - Temple, TX

Full-time - Entry Level

Temple, TX

Professional, Scientific, and Technical Services

About the position

The Datacenter Technician position is a hands-on role focused on providing network support and maintenance within the Global ENS Data Center and Lab teams. The technician will be responsible for troubleshooting, repairing, and maintaining network devices to ensure optimal performance and resilience. This role requires a strong understanding of various networking equipment and the ability to work collaboratively with cross-functional teams.

Responsibilities

• Install large-scale production and corporate network infrastructure including routers, switches, console servers, and optical transport equipment.
• Physically troubleshoot various network components in network infrastructure including routers, switches, console servers, and optical transport equipment.
• Provide onsite network support and expertise for all teams on the local data center, acting as a liaison for remote networking teams.
• Physically replace optics, line cards, supervisor cards, and chassis hardware.
• Troubleshoot network link, device, and configuration issues, isolating and fixing problems.
• Create new RMA requests through OEM vendors for replacement devices and obtain technical assistance when troubleshooting devices.
• Track, maintain, and update asset inventory of defective and replacement parts.
• Trace and isolate cables through patch panels.
• Test and clean fiber optic cables and optical interfaces.
• Schedule and perform network maintenance, repair, and upgrade tasks while minimizing impact on the production network.
• Use internal automation software, tools, and scripts to configure, monitor, and repair network equipment.
• Work with cross-functional teams, including facilities, cabling, and server teams.
• Perform queue management for alarms, tasks, and incidents and participate in ongoing deployment projects.
• Conduct physical audits of inventory and update the asset inventory database.

Requirements

• Strong working knowledge of Linux OS, CLI navigation, JUNOS, Cisco IOS, and bash.
• Experience with troubleshooting and repairing network devices including Juniper, Arista, and Cisco equipment.
• Ability to perform physical tasks such as standing, walking, bending, and lifting.