Techary - Chicago, IL

posted 2 months ago

Part-time - Mid Level
Chicago, IL

About the position

Techary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach. Our concept, "Technology, done differently", embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself. Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low-latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies. Techary has helped customers scale their operations globally, gain an advantage in financial markets, enabled mission-critical projects and, most importantly, implemented technology that delivers alpha-accelerating business transformation. As a Datacenter Operative, you will be an essential part of implementing cutting-edge technology solutions, supporting both our internal operations and our valued clients. This role is based in the Chicago office, 4 days per week. You will join technical project scoping calls, liaise directly with clients on project requirements, and design and implement project guides. You will also provide customers with ongoing project updates and bulletins, complete technical projects onsite to the full scope, and communicate with clients when onsite to provide key updates throughout. Additionally, you will create project-specific documentation when onsite and join post-project calls internally and externally to review the work carried out. You will also assist with any internal technical projects.

Responsibilities

  • Join technical project scoping calls.
  • Scope technical projects.
  • Liaise directly with clients on project requirements.
  • Design and implement project guides.
  • Provide customers with ongoing project updates and bulletins.
  • Complete technical projects onsite to the full scope.
  • Communicate with clients when onsite to provide key updates throughout.
  • Create project specific documentation when onsite.
  • Join post project calls internally and externally to review the work carried out.
  • Assist with any internal technical projects.

Requirements

  • Mid-level analysis skills.
  • Understanding of network architecture, protocols, and equipment.
  • Knowledge of server types, configurations, and maintenance.
  • Familiarity with storage technologies.
  • Understanding of HVAC systems, UPS and power distribution.
  • Ability to diagnose and resolve hardware and network issues.
  • Understanding of datacentre spaces and protocol.
  • Clear communication with team members, clients and vendors.
  • Analytical skills to troubleshoot and solve complex problems.
  • Precision in documenting configurations, changes and operations.
  • Ability to work collaboratively in a team-oriented environment.
  • Being flexible to adapt to changing technologies and operational demands.

Benefits

  • Birthday as an additional PTO
  • 401K - 100% matching up to $5,000
  • 20 paid vacation days (FTE equivalent)
  • Healthcare insurance
  • Learning & Development courses paid
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