Dayforce Payroll System Support Analyst

$93,600 - $124,800/Yr

Tata Technologies - Troy, MI

Full-time - Entry Level

Troy, MI

Professional, Scientific, and Technical Services

About the position

We are seeking a knowledgeable and detail-oriented individual to join our team as a Dayforce Payroll System Support Analyst. In this role, you will be responsible for providing technical support and guidance to users of the Dayforce payroll system throughout Canada and the US. You will act as the main point of contact for all payroll-related system issues and inquiries, ensuring timely resolution and maintaining system integrity. Additionally, you will collaborate with cross-functional teams to implement system enhancements and updates. The successful candidate will have previous implementation and/or support experience with the Ceridian Dayforce solution. As the primary point of contact for Dayforce payroll-related system issues, you will execute configuration changes and troubleshoot as necessary, in alignment with business requirements. You will provide level 3 technical support, troubleshooting system problems, and guiding users through issue resolution. Responding to user inquiries and tickets promptly and professionally will be essential, as will resolving issues in a timely manner. You will collaborate with internal stakeholders to understand system requirements, implement enhancements, and facilitate system updates. Conducting system testing for new features, updates, and fixes will be part of your responsibilities, ensuring functionality and reliability. You will also maintain accurate documentation of system processes, procedures, and issue resolutions. Training end-users on system functionalities, best practices, and updates as needed will be crucial. Furthermore, you will identify opportunities for process improvement and recommend solutions to enhance the efficiency and effectiveness of Dayforce.

Responsibilities

• Serve as primary point of contact for Dayforce payroll related system issues, executing configuration changes and troubleshooting as necessary, in alignment with business requirements.
• Provide level 3 technical support, troubleshooting system problems, and guiding users through issue resolution.
• Respond to user inquiries and tickets promptly and professionally, resolving issues in a timely manner.
• Collaborate with internal stakeholders to understand system requirements, implement enhancements, and facilitate system updates.
• Conduct system testing for new features, updates, and fixes, ensuring functionality and reliability.
• Maintain accurate documentation of system processes, procedures, and issue resolutions.
• Train end-users on system functionalities, best practices, and updates as needed.
• Identify opportunities for process improvement and recommend solutions to enhance the efficiency and effectiveness of Dayforce.

Requirements

• Completion of a University Degree.
• Minimum 2 years of experience in providing technical support for HR/payroll systems, preferably Ceridian Dayforce.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve system issues effectively.
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
• Proficiency in data analysis and reporting.
• Understanding of HR, payroll and time operations and experience in employee data management.

Nice-to-haves

• Knowledge of how Workday HCM works with Dayforce is preferred.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.
• Ability to manage confidential and sensitive employee information.
• Detail-oriented with strong organizational and documentation skills.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance