Deal Desk Analyst - Human Resources Outsourcing (HRO)

ADP - Allentown, PA

Full-time

Hybrid - Allentown, PA

Professional, Scientific, and Technical Services

About the position

The Deal Desk Analyst - Human Resources Outsourcing (HRO) at ADP plays a crucial role in ensuring customer success during the post-sales onboarding process. This hybrid position requires a high-energy individual who thrives in a fast-paced environment and is dedicated to building strong partnerships with Sales teams and Clients. The analyst will serve as a subject matter expert, managing client expectations and facilitating a seamless onboarding experience for payroll/HR PEO clients.

Responsibilities

• Work with Clients, Sales, and Service as a post-sale onboarding subject matter expert.
• Meet with prospects/clients to perform core onboarding activities.
• Collect and review PEO Health and benefits new business prospect applications for accuracy and completeness.
• Maintain an activity tracking log and interact with clients.
• Act as a 'one-stop-shop' for sales and collaborate with Service organizations to ensure prioritized deals are executed efficiently.
• Schedule and conduct new client orientation meetings virtually.
• Structure PEO deals in CRM and perform due diligence on customer onboarding requirements.
• Gather and review new hire packets, benefit enrollment forms, and payroll information to ensure compliance with onboarding policies.
• Manage several implementation projects simultaneously, providing a seamless onboarding service.
• Facilitate problem resolution for client employees by partnering with appropriate departments.
• Cultivate strong partnerships with peers in cross-functional teams to ensure an efficient Sales to Implementation cycle.
• Provide recommendations to ADP leadership on best practices and training based on client feedback.

Requirements

• 3-5 years of business operations, customer operations, or sales operations experience.
• Experience in customer success or customer onboarding operations is a plus.

Nice-to-haves

• Ownership mindset with a focus on customer priority.
• Curiosity and high ethical standards.
• Excellent interpersonal and relationship management skills.
• Strong written and verbal communication skills.
• Organizational and time management skills.
• Proficiency in Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MS Word, and PowerPoint.
• Meticulous attention to detail with strong analytical skills.
• Ability to work independently and proactively resolve issues.
• Knowledge of HR and Payroll industry tools and best practices.

Benefits

• Inclusive and diverse workplace culture.
• Commitment to equal employment opportunities.
• Ethical business practices and compliance with laws.